Job Description

Job Category: DC Ops
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Your role
The Lead Technician handles customer requests and enables the operational continuity of the customer infrastructure. The LT is an important contributor to a stable and well-organized department. The position has a major impact on customer satisfaction, by meeting SLA's and good communication. The Lead Technician act as a role model demonstrating the behaviors needed to meet or exceed our customers.
What you'll do

• Lead and ensure adherence to company safety policies, operational efficiency, and core values.
• Provide technical leadership, overseeing site operations to ensure compliance with industry standards.
• Supervise and mentor technicians, facilitating their training and development.
• Deliver advanced technical customer service support and prioritize service requests.
• Collaborate with Site Management to identify efficiencies, innovations, and plant optimization.
• Manage compliance, administration, and documentation, ensuring adherence to regulations.
• Act as a single point of contact for customer service requests and maintain effective communication with stakeholders.
• Supports Site Management in identifying efficiencies/innovations and plant optimization.
• Executes and drafts MOP's, Change Requests (CR), and EOP's when applicable.

What you'll need

• Proven experience in 'Telecommunications, IT or electrotechnical, Network Infra Structure environment.
• Deep understanding of structured network infrastructure and Industry measurement tools
• Skilled in optical fibre installations, wiring networks, electrical wiring, network configurations.
• Excellent problem analysis skills
• Strong troubleshooting skills and RCA capability
• Skilled in customer communication and handling customer requests / complaints
• Skilled in service-oriented software, tasks handling and administration
• Skilled in Microsoft office and Service Management applications (e.g. Excel)
• Experience in team management, resource planning, coaching, training, developing and supervising staff.
• Demonstrate dedication, self-management, and proactivity
• Foster a team-oriented approach with excellent interpersonal skills.
• Exhibit flexibility, reliability, and problem-solving orientation.
• Possess professional business communication skills.

A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx(TM)) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.