Job Description

Are you ready to make a difference in people\'s lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We\'re an organisation where people truly matter, and when you join us, you matter to us and millions of others. to watch our inspiring video to learn more about us!

We\'re dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we\'re committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by .

Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you\'re passionate about making a meaningful impact, then this opportunity is for you!

About our people and the recruitment process - We\'re an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don\'t always fit. If you want to consider working flexibly, just let us know and we\'ll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We\'re also a employer and we\'ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description

About the function\xe2\x80\xa6

System Operator are passionate about capacity. We craft tomorrow\'s railway to meet future needs of the rail industry. By understanding what the future requirements of the railway are, we can plan the long-term capability of the network, promoting the efficient use of network capacity. We improve the railway for the millions of people who use it every single day.

Who are we looking for?

An enthusiastic individual who has experience in coordinating the workload of a team and able to delegate tasks to meet SLA\'s. Ideally the individual should be diligent and have a good eye for detail. We are looking for a team player who is able to work well on their own as well as within a small team. Microsoft Office skills at a moderate level would be advantageous.

About the role (External)

What does the average day look like?

In this role you will assist productivity adherence, minimise work queues and achieve agreed standards. You will compile, produce and publish key planning publications, notices, controlled documents and regulatory reports pertinent to Operational Planning & Performance to appropriate company standards and processes in a timely and accurate fashion. As well as maintaining and updating reference data for planning and performance systems.

In addition, you will assist the transfer and validation of data between Network Rail and external systems, updating and maintaining distribution databases. Which includes notifying recipients, monitoring the receipting process and taking action as appropriate. You will provide support for publications such as maintaining the schedule, lists of controlled documents, recipients, and delivery processes. Including engaging with end users in both the provision and improvement of support for publications, answering queries on document control, standards and other publication queries. You will assist with the implementation of systems development. Also assisting in the identification and implementation of quality and efficiency improvement initiatives. Day to day you will undertake the role in a way that is consistent with, and reinforces, Network Rail\'s values.

What essential skills and experiences are required?

\xc2\xb7 Excellent customer service skills

\xc2\xb7 High standard of verbal and written communications

\xc2\xb7 Ability to work in highly pressurised environment

\xc2\xb7 Target driven

\xc2\xb7 Positive Can do Attitude

\xc2\xb7 Organised

\xc2\xb7 Good skills in Microsoft office products

\xc2\xb7 Relationship management and communication skills

How to apply (External)

Duration: Permanent

This role is a full-time opportunity, but flexible working patterns will be considered.

Location: This role is based at Quadrant: MK. For roles based in the Quadrant: Milton Keynes, you must live within 75minutes of The Quadrant.

Closing date: 25th Sept 2023. On occasions, we may need to close the advert early based upon application volumes. Late applications may not be accepted. Interviews will be held W/C 2nd October 2023.

Band & Salary: Band 5 \xc2\xa326,500

Hiring Manager & Resourcer: Tony Craig & Laura Taylor

What can we offer you in return?

We have a range of benefits including:

\xc2\xb7 28 days annual leave entitlement, plus Bank Holidays and five volunteer days

\xc2\xb7 My Benefits - our discounted online shopping site

\xc2\xb7 A range of discounted offers including, Healthcare offers, cycle to work, healthcare club discounted membership and other benefits

\xc2\xb7 Subsidies of up to 75% on rail and underground season tickets

\xc2\xb7 A range of pension schemes

\xc2\xb7 Two weeks paid reserve leave for our Armed Forces community

\xc2\xb7 Training, development and employee assistance programme available

\xc2\xb7 To learn about the benefits we offer please .

A message from our Chief Executive, Andrew Haines:

\xe2\x80\x9cWe want to be on the side of the passengers and demonstrate our leadership across the rail industry. We will be an organisation that is easy to do business with, and one where our people are proud to work.

To achieve these ambitions, we will work to increase the diversity of our workforce so that we represent the passengers that we serve up and down the country - because everyone matters.\xe2\x80\x9d (2020)

How to apply

We\'re an inclusive employer of choice, Disability Confident Leader employer, encourage people to work flexibly and we welcome applications from everyone

Visit should you need accessibility support to apply or should you require any reasonable adjustments/modifications, please contact

Please note that all offers are subject to BPSS/ pre-employment checks (Right to Work verification, Employment history check, Basic Disclosure Check & Medical check (Including drug & alcohol screening)

Network Rail