Job Description

At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
EVERYTHING YOU NEED TO KNOW
At Severn Trent, lifelong learning is central to our success. In 2020, we invested 10 million in Hawksley Park, a purpose-built facility designed to help our people grow and stay ahead in a changing world.
More than just a Learning & Development team, our Academy fosters a culture of continual, hands-on learning. From a 10m training river and customer training house to operational rigs and immersive Virtual Reality, we provide real-world experiences that let our teams learn in the flow of everyday work.
We deliver essential training to ensure our teams work safely, effectively, and to the highest industry standards, welcoming over 20,000 learners each year across 3,000 events. With five dedicated learning streams, community projects, and school discovery programmes, our ambitious Academy team is committed to driving continual improvement and setting the benchmark for industry-leading training.
Join our Academy team as a Learning Experience Coordinator, a pivotal front-line role supporting learners across Severn Trent. We're looking for someone with courage, care and curiosity who's able to manage a high volume of training in a fast-paced environment while ensuring every query is resolved with pride and attention to detail.
Your key accountabilities will include:

• Plan, schedule, and deliver learning events to meet compliance and L&D objectives on time and within budget
• Provide outstanding learner support by managing and resolving queries efficiently
• Coordinate and administer training events at our Academy
• Maintain accurate records for training, skills, competencies, e-learning, and evaluations
• Support L&D projects and your dedicated learning stream with planning and administration
• Uphold service standards while driving continuous improvement in L&D systems and processes
• Manage financial transactions (purchase orders, invoices, recharges) accurately and compliantly
• Administer certificates and competency cards, including Water Hygiene Card registration and renewals

HOW WE WORK
You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That's why we value in-person moments to keep our culture alive, and why for this role you'll be based full time in our Coventry head office, Monday to Friday.
WHAT WE'RE LOOKING FOR
We're seeking a flexible and adaptable individual who thrives under pressure, can manage high volumes of work, and is committed to building knowledge to provide expert advice to our learners. You'll demonstrate strong multi-tasking skills with exceptional attention to detail, working collaboratively across all levels of the organisation to deliver consistent, value-added services. Confident in handling and analysing data to inform decisions and recommendations, you'll also bring a genuine passion for learning and delivering excellent service to our workforce.
Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
HOW WE'LL REWARD AND CARE FOR YOU
It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• Salary from 26,000
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to 1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year

LET'S GO
We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.

Skills Required