Job Description

Salary

28,311

Contractual hours

36

Basis

Full Time

Job category/type

Administration

Date posted

26/08/2025

Job reference

REQ000160

Please note, we reserve the right to close the advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

Closing date:

14 September 2025

First stage phone call:

22 September

Face to face interview:

08 and 09 October 2025



Make a difference, join our team.



The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.



Based in the centre of Manchester, we employ 600 individuals, collaboratively working together to make voices heard. We have created a diverse and inclusive culture, whilst offering flexibility to give you the autonomy to work in the best way suited to you.

The role:

As a Legal and Clinical Advice Business Support Officer, your role will involve communicating with internal and external stakeholders.

This may include supporting Clinical Advisers and Lawyers with a variety of administrative tasks including IT support, diary management, and information gathering.

You will also manage a caseload of clinical advice requests including allocation of work to internal advisers and procurement of external clinical advisers, monitoring clinical advice requests to ensure adherence to SLAs and escalating SLA breaches when necessary.

The successful applicant will:

have experience of working in an administrative environment or providing a service to internal customers have good team-working/interpersonal skills be committed to continuous improvement be self-motivated and well-organised: able to work with little day-to-day supervision from line manager, organising own work to manage competing priorities

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:

Asian, Black, Mixed Ethnicity or another ethnic background disabled LGBTQ+

Benefits:

Civil Service Pension scheme 32.5 days annual leave hybrid working, 40 percent office based flexible working access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors comprehensive learning and development programme employee discount scheme across hundreds of retailers bicycle loan scheme season ticket loan gym membership subsidy paid for professional memberships eye test reimbursement.

Inclusion & Wellbeing

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.



Actions we take to embed this include:


an anonymised shortlisting process to make sure it is fair and unbiased monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels providing wellbeing support and opportunities for personal and professional development for all colleagues creating spaces for connection and engagement through our employee network groups and social clubs part of the disability confident scheme providing reasonable adjustments engaging in regular inclusion learning to enhance the cultural competency of our organisation.

If you want to join a dedicated team that makes a real difference and helps raise standards in public services, then is the opportunity for you.

If you would like to learn more about the role, please contact Phil Jackson, Clinical Advice Business Manager, Phil.Jackson@ombudsman.org.uk



Interviews will be held onsite.



Please note that we don't offer feedback at application stage.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. We are unable to offer sponsorship as we do not have a licence.

We do not accept CV's. To apply for the role, please complete the application form by clicking on the 'apply now' button.

No agencies. Applications from individuals only.

Important notice: fraudulent job postings

We have been made aware that some websites are falsely advertising job vacancies for the Parliamentary and Health Service Ombudsman (PHSO). We only advertise job vacancies through these official channels:



our website

LinkedIn

Civil Service Jobs

GOV.uk

Indeed

Do not

share personal details with any other websites claiming to represent PHSO. Contact our

recruitment team

to report any concerns at recruitment@ombudsman.org.uk