Job Description

Lettings Administrator - Alderley Edge, Cheshire
Salary: Up to 26,000 per annum subject to experience
Hours Per Week: 40 Hours per week
Working Patterns: Monday - Friday, flexible working hours. 1 day per week working from home if required.
is an intelligence driven platform creating tomorrow's city living. It's represented by seven unique lifestyle brands, in multiple cities across the UK and Spain with residents and guests from over 100 countries. Vita's principal commitment to its people is to inspire and empower and it's something the business is deeply passionate about, hiring the very best people and enabling them to perform at the very best of their abilities. We are looking to appoint an experienced and enthusiastic Letting Administrator to work as part of the Resident Contracts team.
Our Brands
Our Lettings Administrator
Responsible for the administrational process of new and existing Assured Shorthold Tenancies (AST's), tenant referencing, and collection of rental payments.

• Deliver a smooth move-in experience, constantly seeking out ways to improve processes, in order to positively impact the journey for our customer.
• Complete Right to Rent and Reference checks.
• Create the tenancy/licence agreements and entering details into our CRM system.
• Liaise with the sales/ operations team to ensure a smooth customer journey and move in experience for our customers.
• Deal with general accounting tasks, including uploading of rent schedules
• Identify payments that come in and which tenant they relate to
• Rectify incorrect amounts
• Process refunds.
• Follow up on monthly rental payments and ensuring each tenant is up to date and chasing overdue payments.
• Carry out credit reference and tenant ID checks in line with the current legislation
• Ensure all compliance checks are completed.
• Support the Resident Contracts Manager in delivering new initiatives and creating smoother processes

Who We're Looking For
An experienced and savvy lettings administrator with a keen eye for detail, is efficient and possesses a passion for delivering exceptional customer service.
Professional Experience

• Lettings Administration: Ideally, we're looking for someone with previous lettings administration experience or similar.
• Computer Proficiency: Confident using Microsoft Office (Word, Excel, Outlook, PowerPoint), with strong typing and digital document management skills.
• Communication: Clear written and verbal communication, with strong interpersonal and active listening skills to support staff and liaise with stakeholders professionally.

Organisation & Time Management: Excellent multitasking, prioritisation, and attention to detail. Trusted to handle confidential information with discretion. * Adaptability & Learning: A proactive mindset with a willingness to learn new systems, embrace feedback, and solve problems efficiently.
Teamwork: Collaborative and supportive team player, ready to assist colleagues and contribute to a positive HR environment.
Personal Characteristics
We're seeking a detail-oriented and adaptable individual who can demonstrate a meticulous attitude towards daily tasks.

• Confident with a friendly and personable attitude
• Passionate about your craft and self-learning
• A real team player whose naturally good at communicating.
• Happy to ask for help and enjoy helping others.
• Genuine love for meeting and speaking to people.
• Self-motivated individual.

In return, we will provide the experience and exposure within the business group to help develop skill sets and hone expertise for career progression.
Why work for us.......
Vita's nurturing environment encourages colleagues to develop, perform and excel at what they do and provide plenty of opportunities for career progression. We reward the commitment and dedication of our people by providing the following benefits:
Holidays - 22 days paid holiday, rising each year up to 25 days (pro rata)
Flexible Working Hours - Monday to Friday, with an option to work from home 1 day per week.
Bank Holidays - 8 paid holidays (England & Wales Bank Holidays) (pro rata)
Perkbox - All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday - there's something to suit everyone!
Royal London Pension - We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
Parties & Events - We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
Recognition Programmes - We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
Career Development - Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
24/7 Employee Assistance - The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Important
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.