James Douglas Sales and Lettings, part of The Seraph Group, is a thriving estate agency with offices in Cardiff, Newport, Pontypridd, and Treforest. We are proud to be an Investors in People-accredited organisation, committed to the belief that our greatest strength lies in the people who drive our success.
What are we looking for?
Due to our continued growth, we are seeking a Lettings Administrator to join our Pontypridd branch. This is a fantastic opportunity for someone to apply their customer service and administration skills within the property industry and build a rewarding, long-term career with a people-focused company where you can enjoy coming to work. If this sounds like you, we'd love to hear from you.
Key responsibilities:
To respond to all lettings enquiries in a timely manner.
Ensure lettings negotiator / team members provide all required documents on time, review their validity and accuracy, and request corrections or re-submissions where necessary
Managing the lettings pipeline and documentation process
Coordinating and checking applicant and guarantor references
Arranging safety certificates, inventories, and pre-let works
Preparing contracts, processing payments, and organising move-ins
Completing post-move-in administration and compliance checks
Supporting branches by upselling additional products and services
This is not an exhaustive list of duties and responsibilities, please refer to the job description for a comprehensive list of duties.
What's on offer to you
A chance to build on your career in an Investors in People accredited organisation that will support you to achieve your career and earning goals.
28 days holiday including bank holidays with an addition of a Duvet Day and your Work Anniversary off each year.
24/7 access to a GP for you and your household, as well as a private healthcare scheme (Once successfully passed probation)
Other financial benefits through Training Bonus, Review Incentives and Cross Company referrals.
Organised staff events and social activities to connect with your colleagues.
The company offers base salary increases for professional qualifications with PropertyMark or ILM (other qualifications also considered).
Experience:
A minimum of one year's experience in the industry is preferredbut not essential, as full training will be provided.
Requirements:
A full, clean driving licence is required.
Equal Opportunities:The Seraph Group is an Equal Opportunities Employer and welcomes applications from everyone, celebrating the diversity of our community.
Job Types: Full-time, Permanent
Pay: 25,396.80 per year
Benefits:
Additional leave
Company events
Cycle to work scheme
Employee discount
Private medical insurance
Referral programme
Work Location: In person
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