Job Description

As a sales executive for YourTRIBE, you will be on the front line of delivering our annual occupancy and rental income targets. As part of a central sales team, you will be responsible for responding to inbound booking enquiries for all sites within our growing London portfolio.

Supported by a robust and market-leading brand that generates high levels of demand, you will be responsible for responding to customer interest via phone, live chat, email, web enquiry, and WhatsApp, amongst other channels.

Your responsibilities include:

CUSTOMER SERVICE

Yes, you are here to sell, but to the customer, you're also a key component of customer service. To complete their booking, our customers will be hungry for information about our sites, our rooms, and our market-leading services. You should provide all sales leads with this information and support them through the journey.

DELIVER INCOME TARGETS

Maximise revenue targets by solid customer engagement and utilising upselling opportunities Be rigorous and structured in your approach to lead management Communicate on a human level via digital platforms. Most of our enquiries will come via digital platforms like live chat or social media, it's therefore essential that you speak and behave like a human and interact with potential customers in a friendly and open way

REPORTING

To maximise the potential of all enquiries, it is essential to maintain the accuracy of our CRM platform. This includes logging all activity and communications with prospects. Reporting why a booking wasn't completed is just as important as celebrating when one does. Understanding sales challenges gives us the ability to learn and adapt

KEY SKILLS & CAPABILITIES

Customer Service Excellence: Commitment to delivering exceptional customer service, exceeding our potential customers' expectations. Excellent Communicator: Strong skills in both written and oral English, articulating and reinforcing our brand story, values, and behaviours with your leads. Problem-solving skills: Quick thinking and creative problem-solving capabilities to handle unexpected challenges that arise. Resource Management: Plan, coordinate, and manage your time resources to accomplish responsibilities and tasks. Sales Focused: Target-driven with a positive attitude, aiming to exceed KPIs and delight customers. Administrative Skills: Proficient in CRM management, live chat, email, messaging services and other customer communication channels. Passion: Have a natural passion and drive to deliver the best experience for our potential customers. Time Management: Excellent time management skills to prioritise and meet deadlines effectively, even when unexpected issues arise. Confident Communicator: Enjoy engaging with potential and existing residents along with all members of the wider TRIBE team.
Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Additional pay:

Commission pay Performance bonus
Benefits:

Company events Company pension Cycle to work scheme Health & wellbeing programme Transport links
Schedule:

Monday to Friday Weekend availability
Application question(s):

Do you have experience in property lettings? Do you have experience in PBSA lettings?
Work Location: In person

Reference ID: FTCSE