Job Description

At Manchester Met, we believe in the power of collaboration. We're proud to create inspiring spaces where colleagues feel supported, valued, and empowered to do their best work. Join a welcoming team that champions each other and is committed to delivering excellence in everything we do.

About Our Department

At Manchester Metropolitan University, our Library Experience Team is at the heart of delivering a welcoming, dynamic, and supportive environment for students and staff. We operate in a fast-paced, customer-focused setting, combining in-person and online services to ensure a seamless and engaging library experience. If you're passionate about people, service, and leadership, this could be the perfect place for you to thrive.

About the Role

We're looking for a proactive and enthusiastic Library Experience Adviser to join our team. In this role, you will:


Supervise and support Library Experience Assistants, including evening and weekend staff. Allocate tasks and ensure effective communication across the team. Contribute to projects that enhance customer experience and space management. Maintain a pleasant and functional learning environment, including managing facilities and student behaviour. Engage and support our Student Team to deliver peer-led services.

This is a full-time position (at 35 hours per week), which includes evening and weekend shifts. Hybrid working is available, with most time spent on campus and some flexibility for remote work.

About You

You might not have considered working in a library before--but if you have experience in retail or hospitality, strong supervisory skills, and a passion for customer service, we want to hear from you!



We're looking for someone who:


Is a confident team leader with excellent communication skills. Can work flexibly and collaboratively to meet team goals. Is comfortable resolving complex queries and taking initiative. Is enthusiastic about creating a positive and inclusive environment for all users.

How to Apply

To apply, please upload your

CV and a cover letter

via our online portal.


Your cover letter should be no longer than 2 pages and it should clearly demonstrate how you meet the criteria outlined in the Person Specification in the attached .



If you have any questions or would like to discuss the role in more detail, please contact Andrea Cobelli - A.Cobelli@mmu.ac.uk or the named Talent and Recruitment Specialist C.Muir@mmu.ac.uk

Further Information

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from local and international communities, particularly those from Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.



We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.



Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.



Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached for that vacancy.



This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.