Job Description

ABOUT BIG ATOM

Big Atom provides recycling solutions for the entire waste tyre supply chain including local garages and tyre wholesalers. We collect, shred, and granulate tyres, transforming them into rubber granules to feed into the circular economy.

We are revolutionising recycling methods through digital and industrial innovations to enable a future where resources are extracted from waste, not the earth.

Our dedicated and talented team takes pride in fostering an inclusive and collaborative company culture, prioritising both personal growth and career development. We have a central office in London supporting our operational team in Northwest and Northeast England.

About the role

Are you highly organised with exceptional problem-solving skills and a passion for customer service? Do you have experience in Logistics Planning or Operations Management and are looking for a new challenge? Come be a part of our exciting journey to a cleaner, more sustainable planet!

We are looking for someone who is interested in developing their existing skills and contributing to our growth. The ideal candidate is confident with a can-do attitude who is excited at the prospect of developing themselves. This is a very active role that requires an organised and strong communicator.

You will be responsible for the coordination and optimisation of daily logistics, ensuring seamless customer management, sales responsiveness and administrative efficiency. This role blends proactive customer engagement with detailed planning and operational support.

Key Responsibilities:

Efficiently schedule and assign tyre collections on a daily basis to drivers across multiple sites; Coordinate transport options, including external haulage for inbound and outbound; Assist with customer enquiries via phone, e-mail, direct messaging and social media, ensuring a positive experience at all times; Build and maintain strong relationships with new and existing customers; Provide immediate quotations and bookings on customer enquiries using established pricing tools and guidelines; Taking customer payments and providing accurate and up-to-date invoices; Coordinate vehicle maintenance, including servicing, maintenance and PMI's; Ensure company vehicles are taxed, insured and have MOT's; Inputting and managing data related to weighbridge transactions, customer details, logistics activities, etc. using specialised software; Maintaining up-to-date records, process payments, and update customer account details. Ensuring compliance with health and safety regulations and other relevant procedures. Identify opportunities for incremental automation to support planning and operational efficiency (e.g., using mapping tools for route optimization). Collaborate with management to implement small-scale technology solutions where appropriate.

Skills & Experience:

Strong attention to detail

Excellent communication skills -

Clear and effective communication with drivers and other personnel is essential;

Customer service skills:

Providing a positive and helpful experience for drivers, customers and visitors.

IT skills -

Proficient using MS Office, particularly Excel. Experience using weighbridge software (such as Wastelogics) and other related technologies, is desirable;

Organisational skills:

Ability to manage multiple tasks and prioritise effectively.

Problem-solving skills:

Troubleshooting and resolving issues as they arise.

Experience in a similar role:

Previous experience in a similar role such as Logistics / Operations Management desired.

What is in it for you

Monday-Friday: 8am - 5pm Location: Hybrid remote from Head Office (London) Salary from 40,000.00 28 days holiday (inc. Bank Holidays)
Job Types: Full-time, Permanent

Pay: From 40,000.00 per year

Experience:

Logistics: 2 years (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: Hybrid remote in England, NW1 0EG