Job Description

About Us

Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Cafe Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

The Night porter is instrumental in overseeing the running of the hotel from sunset to sunrise. This is a hands on role managing the guest expectations and ensuring the hotel standards are maintained. As a Night porter particular emphasis is placed upon maintaining the security of the hotel and you may at times assist other departments to ensure an excellent service is provided to our guests. You will be the hotel key holder.


This position is temporary for 6 months (initially with possibility to extend).

Hours

40 hours

Pay

Up to 13.00, depending on age

What we offer

Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends Health Care Cash Plan Diamond membership of Kingsbridge Hospital Group Enhanced Pension Scheme Enhanced Maternity Pay Enhanced Paternity Pay Cycle to work Recruit a friend scheme Employee Appreciation and Social Events Employee of the Month Award 20 for completion of FLOW training Increased Annual leave with service Discount at Bodyscape - Employee rate and family and friend rate Cyrospa discount rate at Bodyscape Communication and advice on Health and Wellbeing Andras Academy - Training and Development Programs and progression opportunities within the Andras Hotels Group Work for globally renowned Hotel Brands Reward Club Incentive Scheme Hotel Incentive scheme

About The Role

Your day to day

Front Office

Welcome guests to the property in a warm and understanding manner. Monitor the hotel emails and telephone line, directing enquiries to the appropriate person. Accurately maintain rooming lists and maintenance logs. Communicate guest requirements to other departments. Liaise effectively with the management team to find solutions to complex problems. Use the internal property management systems to ensure room logs are kept up to date. Complying with GDPR legislation.

Food & Beverage

Achieve individual and departmental objectives Serve food and beverages to the standards set out by the hotel at all times. Follow the food and beverage sequence of service set out by the hotel at all times. Comply to the highest standards of cleanliness, safety and hygiene regulations at all times Clear and refresh lobby and restaurant tables (including the refreshment station). Responsible for the cleanliness of all equipment used to serve guests Demonstrate service attributes in accordance with industry expectations and company standards including attentiveness, anticipation, accuracy and maintaining high levels of knowledge about the products and services offered by the hotel. Participate in any training sessions, briefings and meetings as and when requested.

Safety & Security

Responsible for the safety and security of the guests and maintenance of the hotel at night Perform regular night-time walks around the hotel Ability to carry out basic first aid when required Perform the role of the hotel fire warden and any associated duties If required deal with difficult guests Make contact with police/ambulance and other emergency services if required Remove potential hazards where appropriate to ensure the hotel is a safe environment Hotel Keyholder

Other

Clean and set up conference / meeting rooms as and when required to brand standard Clean public areas and hotel entrance Perform minor maintenance tasks as and when required Receive goods as per procedure and ensure correct storage Perform housekeeping duties if and when required You will be expected to adopt the hotel brand behaviours

How do I deliver this?

We genuinely care about people, and we show this through living the Andras Hotels behaviours.

Teamwork - work with commitment, cooperatively and effectively with others Brand Hearted - understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues Diversity & Respect - welcome, include and demonstrate respect for all individuals from all groups Integrity - honest, respectful and accountable

Required Criteria

Experience within a customer facing role. Basic level of IT proficiency

Desired Criteria

Experience within the hospitality industry.

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.


We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast's largest hotel group with 1000 bedrooms in the City.


Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.


We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.


We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Company Benefits

What we offer


Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

13.00 per hour