Job Description

Main Duties and Responsibilities

Reporting to the Operations Manager, the post-holder will be responsible for:

1. Activity Equipment & Maintenance Compliance

Lead responsibility for the inspection, servicing, and maintenance of all activity equipment, including ziplines, alpine coaster, ropes courses, climbing walls, and associated PPE. Develop, implement, and manage a preventative maintenance schedule covering activity equipment, park facilities, and vehicles. Carry out and document daily, weekly, monthly, and post-incident inspections in line with manufacturer guidelines, statutory requirements, and internal procedures. Ensure annual servicing, certification, and recertification of critical equipment, maintaining accurate service and inspection logs. Respond promptly to reported faults, coordinating remedial work and removing equipment from service when necessary. Oversee the safe storage, servicing, and rotation of PPE and specialist equipment. Train and support staff in completing pre-use checks and reporting defects effectively.

2. Forest Park, Facilities & Grounds Maintenance

Oversee daily maintenance of the Forest Park, ensuring trails, pathways, and public areas are safe, accessible, and well-presented. Manage seasonal works including tree clearance, storm damage repair, snow/ice removal, leaf blowing and debris management. Inspect and maintain infrastructure such as roads, car parks, bridges, restrooms, benches, signage, and lighting. Ensure upkeep of maintenance equipment and vehicles, including safe storage and servicing. Oversee the maintenance and presentation of all buildings within the Forest Park, ensuring they are clean, functional, and safe for public use. Ensure the security and upkeep of gates, fences, and perimeter boundaries, including regular inspections and prompt repairs. Maintain the car park area, ensuring surfaces are safe, markings are visible, access is unobstructed, and the area remains clean and litter-free. Ensure all buildings, gates, and fences remain secure outside of operating hours, including locking procedures and alarm systems where applicable.

3. Natural Resource Management

Support the health and sustainability of the park's natural environment through vegetation control, habitat upkeep, and invasive species management. Liaise with environmental specialists and contractors on conservation and sustainability initiatives. Ensure compliance with environmental legislation and contribute to long-term forest management planning. Engage and collaborate with external stakeholders such as the Belfast Hills Partnership to facilitate environmental programs, conservation efforts, and community-based sustainability initiatives.

4. Visitor Safety & Engagement

Ensure all public areas, facilities, and activity zones are inspected daily for hazards and maintained to the highest safety standards. Maintain clear and accurate safety signage throughout the park. Support instructors and frontline staff in promoting safe visitor behaviour. Engage positively with visitors, promoting awareness of conservation, safety, and respect for the environment. Respond effectively to visitor incidents, coordinating with emergency services when required.

5. Health & Safety & Compliance

Ensure all maintenance and inspection activities comply with health and safety legislation, industry standards, and organizational policies. Lead on risk assessments for maintenance and activity equipment tasks, reviewing regularly. Provide training and guidance to staff on safe equipment use, inspection protocols, and emergency procedures. Maintain records to demonstrate compliance for internal audits and external inspections. Be familiar with and have working knowledge of all relevant Safe Operating Procedures (SOPs), ensuring maintenance activities align with documented standards and protocols.

6. Budget & Resource Management

Manage the maintenance budget, ensuring efficient use of resources while maintaining high safety standards. Oversee purchasing, contractor payments, and stock of tools, materials, and spare parts. Develop cost-effective strategies for equipment servicing, facility maintenance, and environmental management.

7. Collaboration, Community & Event Support

Work collaboratively with all departments to ensure seamless operations and event delivery. Assist in planning and preparing for events by setting up facilities, equipment, and public areas. Provide on-site technical and maintenance support during events, resolving issues promptly. Build positive relationships with community groups, volunteers, and partner organizations to support park initiatives and improvement projects. Promote the park's role in conservation and community engagement through active participation in clean-up days, outreach, and visitor education.

8. Team Leadership

Supervise maintenance staff and contractors, ensuring high standards of work and compliance with safety procedures. Allocate and monitor tasks to meet operational priorities and deadlines. Provide training, coaching, and support on maintenance procedures, inspections, and compliance.

9. Duty Manager Responsibilities

Act as Duty Manager when required, overseeing daily operations and ensuring a safe and enjoyable visitor experience. Coordinate staff effectively and ensure compliance with operational procedures. Respond to incidents and emergencies, liaising with emergency services when necessary. Uphold organisational policies, risk management practices, and customer service standards
Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Employee discount Free parking On-site parking
Work Location: In person