Job Description

The vacancy
The Maintenance Supervisor (Small Works) is responsible for leading and coordinating a team of mobile operatives delivering day-to-day small works repairs across occupied homes and communal areas. The role ensures repairs are completed safely, efficiently and to a high standard, while maintaining excellent customer service and meeting performance targets.
The Supervisor must create a positive team culture, embed safe working practices, manage resources effectively, and contribute to continuous improvement within the service. The role also oversees van stock, fleet responsibilities, supplier relationships and compliance with organisational policies.
Key Responsibilities

• Lead, manage and support operatives delivering small works repairs, ensuring performance expectations, productivity levels and service standards are consistently met.
• Promote a strong health, safety, environmental and quality culture, ensuring all operatives work safely and comply with relevant policies, procedures, PPE requirements, risk assessments and training needs.
• Conduct regular site checks, vehicle audits, toolbox talks and safety conversations, maintaining accurate documentation and taking corrective action where needed.
• Ensure a right-first-time, customer-focused approach by monitoring repair quality, carrying out inspections and reviewing customer feedback, complaints and compliments.
• Plan and manage operatives' workloads, holidays, sickness and training to ensure adequate resources are available to meet service demands and performance targets.
• Monitor operative productivity, identify areas of concern and implement improvements through coaching, feedback and performance management.
• Work collaboratively with managers, planners and administrators to understand demand levels, service performance and opportunities to improve efficiency.
• Ensure operatives have the correct materials, tools, equipment and PPE, working with approved suppliers and monitoring van stocks regularly.
• Oversee sub-contractor activity where required, ensuring they work safely and deliver repairs to the required quality and contractual standards.
• Monitor fleet compliance including daily checks, telematics data, driving behaviours and vehicle condition, ensuring all operatives follow fleet policies.
• Support cost control by managing material use, fuel usage, operative downtime, overtime, follow-on works and hired equipment.
• Ensure the team understand and comply with organisational policies, financial regulations, standing orders and GDPR requirements.
• Contribute to continuous improvement by sharing feedback, proposing service enhancements and supporting organisational initiatives.

Person Requirements
Skills & Attributes

• Strong leadership skills with the ability to motivate, coach and support a high-performing team.
• Excellent organisational, communication and problem-solving abilities.
• Ability to manage time effectively, adapt to changing demands and take ownership of issues.
• Customer-focused approach with a commitment to delivering high-quality service.
• Confident in challenging poor performance and promoting continuous improvement.
• Positive, proactive attitude with the ability to remain calm under pressure.

Knowledge & Experience

• Minimum 3 years' experience in a supervisory role within property maintenance or a similar environment.
• Strong knowledge of building trades, construction practices and responsive repair activities.
• Good understanding of health and safety legislation, safe systems of work and compliance requirements.
• Experience managing a direct labour workforce and coordinating repair workloads.
• Experience working with performance targets, planning, resource management and logistical challenges.
• Knowledge of NHF Schedule of Rates (desirable).
• Experience with non-licensed asbestos procedures (desirable).

Qualifications

• GCSEs or equivalent (including English and Maths).
• NVQ Level 2/3 in a relevant trade discipline.
• CSCS, SSSTS, SMSTS or equivalent safety qualification.
• First Aid certification (desirable).

Disclaimer:
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We therefore encourage interested candidates to submit their application as soon as possible.
About us
bpha is a Housing Association located in the Oxford to Cambridge Corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes - for rent, shared ownership and supported housing.
We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
We invest the money we make in existing homes, to enable us to build new homes, and to deliver new and improved services.
As a bpha employee, you'd be joining 500 passionate and valued colleagues. All working together, to achieve our mission and deliver quality service for over 20,000 homes and a more than 33,000 residents (and counting!).
Our vision and values
'Quality homes. Connected communities'.
Our vision underpins our commitment to provide and maintain safe, sustainable, efficient, high standard homes for local people.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard.
That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Money & Time

• Holiday entitlement of 28-33 days a year, plus public holidays
• Contributory pension scheme
• Competitive pay
• Life assurance cover

Health & Wellbeing

• Private healthcare
• Mental Health First Aid
• Counselling service
• Eye tests
• Discounted gym membership
• Cycle to Work scheme
• Free annual flu jabs
• Wellbeing activities and events
• Free fruit and refreshments

Recognition

• Long service award
• Annual staff recognition awards
• Discretionary reward scheme

Lifestyle

• Annual volunteering day
• Social events, clubs and activities
• Breakout areas
• Onsite cafe/restaurant at headquarters

Development

• Opportunities for professional training and qualifications
• Workshops and training sessions for new skills
• A fresh and modern eLearning platform

Skills Required