Job Description

Join Our Team: The ideal Dash Manager

To be a Dash manager is not just a role but a journey in a fast-paced environment where excellence in customer experience is not just a goal, but our heartbeat. If you are currently in a management role delivering exceptional customer service through a dedicated team of colleagues or looking to elevate your career with a thirst for learning and leading, then you've got our attention.

You are passionate about living the brand values and excited to be at the heart of a rapidly growing family. Ready to get your sleeves rolled up and get stuck in and be part of a brand that is as lively and ambitious as you are whilst being the face of Dash!

As the Manager for our thriving coffee shops, you will play a pivotal role in ensuring the smooth and efficient functioning of our operations. This position requires a dynamic individual with a keen eye for detail, strong organizational skills, and a passion for delivering exceptional customer experiences. You will be responsible for overseeing day-to-day activities, managing staff, and optimizing processes to uphold our commitment to quality and customer satisfaction.

Responsibilities:

Manage and optimise daily operations to ensure efficiency, productivity, and adherence to company standards

Exceed daily targets through staff training, customer focus and product development.

Maximise footfall and ensure repeat custom. Mystery shop results to 90%

Rotas for staff for both shops to ensure your site runs smoothly - ensuring maximum coverage at minimal cost to the business. Working with other site managers and assistant managers.

Stock takes weekly. - ensuring stock is only ordered when needed and a tight control of all dates to ensure minimal wastage

Working closely with the Operations Manager, you will be responsible for recruit, train and supervise staff members ensuring a high level of competence and customer service You will develop and maintain a positive and collaborative work environment.

Stock management for the shop, and supporting the other shops if their manager is on holiday. Keeping wastage to a minimum rotating stock and ensuring any found slow sellers are promoted. Plus, development of stock offering and any missed opportunities.

Customer service - focus the team to develop the community feel, fun environment that is focused on the customers NOT the team.

High Cleaning standards. - Ensure all Dash standards are followed to continue to hold a 5hygiene rating. Implement and monitor quality control measures and regular inspections.
Provide innovative social media content.

Dash Dream Team Member Profile:

The Visionary Leader:

You don't just guide from the side-lines; you're at the forefront, setting the pace and the standard. With sleeves rolled up, you lead by action, inspiring your team with the courage to leap and the grit to grind.

The Ultimate Team Player:

You embody the spirit of unity, diving into challenges head-on and shoulder-to-shoulder with your team.

The Effervescent Customer Champion:

Your energy is infectious, and your focus is laser-sharp on delivering joy and satisfaction to every customer. Your personality sparkles, making every interaction a memorable delight.

The Inclusive Mentor:

Your talent lies in bringing out the best in everyone, fostering a culture of growth, learning, and mutual respect.

The Motivated Achiever:

Driven by success, your motivation is internal. You set the goals, you chase them down, and you thrive on the autonomy to create, solve, and excel.

The Communication Maestro:

Your words not only convey ideas; they inspire, engage, and build bridges. Your exceptional communication skills ensure clarity, connection, and collaboration at all levels.

Key skills and experience:

Excellent planning skills - turning visions into reality. You see the big picture and chart the course.

Agile Problem-Solver - Ability to think on your feet making swift and informed decisions.

Take initiative on product development and marketing - with a keen eye on product evolution, your initiative propels us forward.

Experienced Leader - Management role previously held including staff management - discipline/ training/ inductions/ development/ and or supervisor within a fast-paced environment.

Coaching skills - impart wisdom and fostering personal growth for new and existing team members' development.

Coffee barista trained preferred, but not essential. This role is open to managers from outside hospitality.

KPI Champion - With a proven track record of meeting and exceeding KPIs

Tech-Savvy: In today's digital world, your tech literacy (incl. Being computer literate) ensures we stay connected, efficient, and ahead of the curve.

Other:

To work occasionally off site, support with events and new site openings. Or at our head office.

Willingness to work out of normal business hours on occasions

Committed to health and hygiene

Committed to continued professional development

Ready to blend your unique skills with our dynamic team? At Dash, you're not just joining a team; you're embarking on a journey to make an indelible mark on our community, one cup at a time.

Competitive hourly rate 13.50 ph plus performance related monthly bonus .

Job Types: Full-time, Permanent

Pay: Up to 13.50 per hour

Expected hours: 35 - 42 per week

Benefits:

Casual dress Company events Employee discount Free parking Health & wellbeing programme On-site parking Store discount
Ability to commute/relocate:

Leigh-on-Sea SS9 1LF: reliably commute or plan to relocate before starting work (preferred)
Experience:

people Management : 2 years (required)
Work Location: In person