Job Description

Job Overview

We are seeking a dedicated and professional Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring that the front office operates smoothly and that patients feel welcomed and cared for during their visits.

HOURS: Monday 08:30 - 18:00 | Tuesday 13:00 - 18:30 | Wednesday 13:00 - 18:30 | Thursday 13:00 - 18:00 | Friday 13:00 18:00

Responsibilities

Greet patients warmly and assist them with the check-in process. Schedule appointments and manage the calendar for medical professionals. Answer phone calls promptly, responding to enquiries and directing calls as necessary. Maintain accurate patient records and ensure confidentiality, in compliance with data protection regulations. Process patient registrations, insurance information, and payments efficiently. Coordinate with medical staff to facilitate patient flow and ensure timely service delivery. Handle administrative tasks such as filing, emails, and managing correspondence. Assist in maintaining a clean and organised reception area.

Skills

Strong administrative skills with a keen attention to detail. Proficient in office software applications, all aspects of Office 365. Excellent communication skills, both verbal and written, with a friendly demeanour. Ability to multitask effectively in a fast-paced environment while maintaining professionalism. Previous experience in a medical or healthcare setting is advantageous but not essential. A proactive approach to problem-solving and the ability to work independently as well as part of a team.
We invite candidates who are passionate about providing excellent patient care to apply for this rewarding role within our organisation.

Please Note: NHSE requires all candidates to have a minimum of 'C' Grade GCSE in English Language.

Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Expected hours: 20 - 30 per week

Benefits:

Company pension Employee discount Free flu jabs Free parking On-site parking Store discount
Education:

GCSE or equivalent (required)
Work Location: In person

Application deadline: 30/11/2025
Expected start date: 05/01/2026