The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Receive correspondence from external agencies and process accordingly b. Scanning documents to the relevant software programme and logging them c.
Filtering documents suitably according to need and passing to the relevant clinicians to read and action d. Initiating contact with and responding to, requests from patients, team members and external agencies e. Photocopy documentation as required f. Support administrative staff, providing cover during staff absences g.
Input data into the patients healthcare records as necessary h. Manage all queries as necessary in an efficient manner i. Maintain a clean, tidy, effective working area at all times j. Support all clinical staff with general tasks as requested k.
Completion of administrative tasks in relation to patient results and letters Secondary Responsibilities In addition to the primary responsibilities, the receptionist may be requested to: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d.
Signpost patients to the correct service e. Partake in audit as directed by the audit lead f. Action incoming faxes when necessary g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records h.
Complete opening and closing procedures in accordance with the duty rota
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