Job Description

Job Summary

We are looking for an enthusiastic person with previous customer service experience to join our friendly and hardworking reception team based in Beeston, Nottingham.

The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring smooth operations within the practice and enhancing patient experience.

The role is suitable for someone wishing to work around

20-25 hours

a week. The Practice is open from 8.00am - 6.30pm on a Monday, 7.00am - 6.30pm on Tuesday and Friday and 8.00am - 8.00pm on Wednesday and Thursday.

Shifts will include a mixture of morning and afternoon/evening shifts.

Training and support

will be provided for all aspects of this challenging, yet rewarding, role. Salary is 12.40 per hour + NHS Pension + 33 days holiday (including Bank holidays pro rata for part time staff)

Responsibilities

Greet patients warmly upon arrival and assist them with the check-in process. Manage appointment scheduling, confirmations, and cancellations effectively. Handle incoming calls and respond to patient queries with professionalism and care. Maintain accurate patient records and ensure confidentiality in accordance with data protection regulations. Maintain a clean and organised reception area to create a welcoming environment for patients.
The successful candidate will be able to demonstrate the following

skills and experience

:

Previous customer service experience excellent communication skills, both on the telephone and face to face enthusiasm to undertake a variety of tasks able to prioritise tasks and organise their workload attention to detail willing to learn
If you are passionate about providing outstanding service in a medical setting and possess the necessary skills, we encourage you to apply for this rewarding position as a Medical Receptionist.

Job Types: Part-time, Permanent

Pay: 12.40 per hour

Expected hours: 20 - 25 per week

Benefits:

Additional leave Company pension Sick pay Transport links
Schedule:

Monday to Friday
Education:

GCSE or equivalent (required)
Experience:

Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person