Job Description

Colliery Court Medical Group are recruiting a part-time Medical Receptionist to join our very busy reception team to provide a friendly, efficient, effective and helpful service to the practice population.

Are you an experienced Medical Receptionist looking for a new challenge?

Have you previously worked for an NHS organisation?

Are you completely new to General Practice but have transferable skills and would like the chance to train in this very hectic but rewarding role?

Yes? - we would love to hear from you.

We are looking for:

1x post of 15 hours per week over 2days (Monday and Tuesday) shift patterns 8.00am - 4.30pm, 10am - 6.30pm.

You will also be required to participate in the extended hours rota from 18:30 until 20:00 on a Tuesday or Wednesday evening, approximately once per month.

You will be the first contact our patients, visitors, third party organisations will have with our practice, so you must be friendly, approachable, empathetic, efficient and an excellent communicator.

Main duties of the job

The successful candidate will:

Provide a friendly and efficient front desk reception service Answer and make telephone calls, sending texts and emails Book appointments in line with the practice protocol Signpost patients to attached services Deal with patient queries in person, on the telephone, via email and online Process requests for repeat medication Open incoming mail Process data including changes to patients details etc. Scan and import hospital letters, results and other correspondence Provide general assistance to the practice team Project a positive, professional and friendly image to patients and other visitors either in person or on the telephone EMIS web and GP Practice experience beneficial but not essential.

Person Specification

Qualifications

Essential

Standard grade mathematics or equivalent

Standard grade English or equivalent

Good command of written English

Experience

Essential

Reception or office experience in a busy environment

Experience of working with the general public

Desirable

Previous experience of working in a busy NHS office environment

Knowledge, Skills, Competencies

Essential

Good computer skills

Knowledge of a range of software programmes including Microsoft Office software and email

Knowledge of a range of office procedures

Ability to handle queries efficiently with diplomacy and tact

Good interpersonal and communication skills to develop and maintain effective working relationships and to exchange information with patients and staff

Experience of working with minimum supervision, within standard operating procedures

Ability to work within a high pressure environment.

Desirable

Experience in using computer programmes such as EMIS Web, ICE, NHS mail, DOCMAN

Knowledge of Information Governance and Caldicott principles

Previous training in or knowledge of safeguarding children and adults

A knowledge of the basic principles of infection control

Qualities/Attributes

Essential

Smart appearance

Ability to work under pressure in a busy environment

Ability to work on own initiative

Good listening skills

Good communication and documentation

An understanding of confidentiality issues

Flexible approach to work

Treats others with dignity, respect and compassion

Professional attitude

A commitment to Continued Professional Development/Training

Ability to work as part of a team

Strong work ethic

We reserve the right to close this advert early if we receive a suitable number of high-quality applications, so please apply early to avoid disappointment.

Job Type: Part-time

Pay: 12.51 per hour

Benefits:

Company pension Free parking On-site parking
Work Location: In person