Job Description

Full-time / Part-time

Must have reception/secretarial or call centre experience to be considered for the role.

Job Overview

We are seeking a dedicated and professional Medical Receptionist to join the friendly team at Ashcroft Surgery . The ideal candidate will be the first point of contact for patients, providing a helpful & efficient point of contact for patients. While managing administrative tasks efficiently. This role is crucial in ensuring that the reception operates smoothly, allowing the healthcare team to focus on delivering quality care.

Duties

Ensure a calm, helpful and polite manner at all times coupled with the awareness of the importance of good client relationships and quality service. Greet patients warmly and assist them with check-in and check-out processes. Make calls as required, to book, reschedule and amend appointments. Divert calls and take accurate messages as appropriate. Manage incoming calls, schedule appointments, and handle patient inquiries with professionalism. Maintain accurate patient records and ensure confidentiality in accordance with data protection regulations and GDPR. Process patient forms and insurance information efficiently. Coordinate with medical staff to ensure seamless communication regarding patient needs. Assist with requests for prescriptions - including repeat prescriptions. Keep the reception area organised and presentable at all times.

Experience

Previous experience in a medical or healthcare setting is preferred but not essential. Strong administrative skills, including proficiency in office software and electronic health records systems. Excellent communication skills, both verbal and written, with a focus on customer service. Ability to multitask effectively in a fast-paced environment while maintaining attention to detail. A background in office management or administrative roles will be advantageous.
If you are passionate about providing excellent service in a medical environment and possess the necessary skills, we encourage you to apply for this rewarding position as a Medical Receptionist.

Job Types: Full-time, Part-time

Pay: From 12.21 per hour

Education:

GCSE or equivalent (required)
Experience:

Reception or Admin: 2 years (required)
Work Location: In person

Application deadline: 10/08/2025