Job Description

We are seeking a highly organised Care Navigator/Medical Receptionist to join our dedicated, busy and friendly team at our Eccleston site. As the first point of contact for patients, the Care Navigators play a crucial role in providing excellent service for our patients. This is a very busy role and duties include front desk, receptionist, administrative and telephone duties. If you have strong administrative skills and a passion for helping others, we would like to hear from you.

Hours:

Part-time post - 24.5 hours as follows:

Monday - DAY OFF

Tuesday - 8.00 to 6.30

Wednesday - DAY OFF

Thursday - 8.00 to 4.00

Friday - 8.00 to 4.00

Role:

Greet and check-in patients, ensuring a warm and welcoming atmosphere

Schedule appointments and manage the appointment calendar

Verify patient information and update records as necessary

Answer phone calls and respond to enquiries in a professional and timely manner

Processing requests for repeat medication

Scanning and attaching patient documents to clinical records

Maintain cleanliness and organisation of the reception area

Collaborate with healthcare providers and other staff members to ensure efficient workflow

Undertake general administrative duties

Skills:

Reliable, discreet, compassionate, caring and want to help make a difference

Strong administrative and computer skills

Excellent communication skills, both verbal and written

Ability to multitask and prioritise tasks effectively

Ability to work well under pressure

Attention to detail and accuracy in data entry

Knowledge of medical terminology is preferred

Essential Qualities:

Experience working within a health care setting

Fully conversant with and confident using the EMIS software system

Experience of working in a customer facing role

Good computer skills and competent in the use of Microsoft Office and Outlook

Clear and polite telephone manner

Able to work under pressure

Reliable, polite and approachable

Previous experience working within the primary care environment

Flexible approach to cover for annual leave and sickness

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the practice.

If you are looking for an opportunity to contribute to a dynamic healthcare team while utilising your administrative skills, please submit your application today. We look forward to hearing from you.

Other Information:

Disclosure and Barring (DBS) check will be done at the point of job offer

Expected Hours: 24.5hrs with opportunity for extra due to annual leave cover

To apply, please submit your CV along with a covering letter.

Job Types: Part-time, Permanent

Pay: 12.50-13.05 per hour

Expected hours: 24.5 per week

Benefits:

On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 30/06/2025