Job Description

We are a 6 Partner Practice caring for 16,300 patients seeking a confident, strong, motivated and caring Medical Receptionist to join our Reception Team. This post requires efficiency in the administration of all related processes, for example managing appointments, tasks, eConsultations, greeting and signposting patients. The post holder has a major impact in promoting the positive image of the Practice to patients and other visitors and will need to pay particular attention to the needs of a multi-cultural and diverse population.
Our ideal candidate will have previous Medical Reception experience, although training will be provided for the right candidate. The position holder will be extremely thorough and understand the importance of appropriate accurate data recording and able to manage a team with efficiency and fairness. The position holder will need to be able to handle queries from patients, liaise with other healthcare providers and our community pharmacy colleagues. We are therefore seeking an individual with excellent communication and interpersonal skills.
SystmOne clinical system knowledge is an advantage but not essential as training will be given.
We are a friendly, democratic team that enjoy a happy working environment so if you are caring, compassionate, and have a strong work ethic you will be an ideal fit for our team.
Main duties of the job
Contributing to the smooth running of Reception and the waiting room.
Efficiency in the administration of all related processes, e.g. managing appointments, tasks, eConsultations, greeting and signposting patients.
About us
The Practice has 6 GP Partners, 4 Salaried GP, 1 GP Retainer, 1 Clinical Pharmacist, 1 Advanced Nurse Practitioner and 1 Nurse Practitioner supported by a friendly, hardworking team taking care of approximately 16,300 patients. We also have a bespoke Prescription Team that includes a Pharmacy Technician.
We are an active member of the Billingham and Norton Primary Care Network comprising of 7 local Practices. Through this association our patient have access to the services of Social Prescribing Link Workers, Care Coordinators, Mental Health Practitioners, First Contact Physiotherapists and a Health and Wellbeing Coach.
We offer our patients a range of additional services such as Minor Operations, LARC and host a Pathways Advisor from the local job centre who works with us to help patients with medical conditions affecting their employment.
Details
Date posted
10 June 2025
Pay scheme
Other
Salary
24,050.96 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
A5669-25-0008
Job locations
Billingham Road
Norton
Durham
TS20 2UZ
Job description
Job responsibilities

• Summary The post holder has delegated responsibility for the smooth running of Reception and the waiting room. This post requires efficiency in the administration of all related processes, e.g. managing appointments, greeting patients, filing and data input in order to support the work of the GPs.
• The post holder will be required to work Mon (08:30-17:00), Tues (09:30-18:00) and Friday (08:30-17:00) a total of 22.5 hours per week.
• The post holder has a major impact in promoting the positive image of the Practice to patients and other visitors and will need to pay particular attention to the needs of a multi-cultural and diverse population.
• Core Tasks and Functions The post holder is required to:
• 1. Practice Development and Clinical Governance
• Participate in staff and primary healthcare team meetings.
• Provide information for significant event analysis meeting where appropriate.
• Contribute to service reviews of current services.
• Collect data as part of the organisational audit process
• Be aware of practice polices on confidentiality, risk management and Health & Safety.
• Be aware of issues and terminology related to clinical effectiveness.
• Be committed to professional development in terms of education and training.
• 2. Partnership Issues
• Work flexibly with regard to sickness and holiday absence cover.
• Support other medical reception staff members through the induction process.
• 3. Patient & Community Services
• Be responsible for reception and waiting room operational procedures.
• Communicate effectively with regard to information and material about the practice.
• Provide administrative support for clinics and health promotion activities.
• 4. Finance
• Complete the required documentation for cash transactions.
• Document and secure all cash taken over the counter for private work.
• Process paperwork and data as is required to facilitate maximising practice income.
• 5. Human Resources
• Attend, participate in and contribute to staff meetings.
• Maintain appropriate records.
• Support the appraisal process including the identification of own training needs.
• Support induction of newly appointed medical receptionists.
• Take responsibility for own time keeping, sickness and other absences in accordance with Practice policies.
• 6. Premises and Equipment
• Maintain adequate stocks of stationery.
• Monitor equipment and report operating problems.
• Ensure use of Practice equipment is in accordance with the user manual and in line with its designated purpose.
• Monitor premises and report any problems.
• Contribute to ensuring premises security
• Contribute as requested to the operational elements of equipment and premises upgrades or moves.
• 7. Information Governance and IT Management
• Comply with all Information Governance policies.
• Comply with all IT usage policies.
• Comply with standardised data entry protocols.
• Comply with all systems for data security and protection.
• Report problems with the servicing and maintenance of hardware
• Update Information Governance skills annually by following IG training plan

• Summary The post holder has delegated responsibility for the smooth running of Reception and the waiting room. This post requires efficiency in the administration of all related processes, e.g. managing appointments, greeting patients, filing and data input in order to support the work of the GPs.
• The post holder will be required to work Mon (08:30-17:00), Tues (09:30-18:00) and Friday (08:30-17:00) a total of 22.5 hours per week.
• The post holder has a major impact in promoting the positive image of the Practice to patients and other visitors and will need to pay particular attention to the needs of a multi-cultural and diverse population.
• Core Tasks and Functions The post holder is required to:
• 1. Practice Development and Clinical Governance
• Participate in staff and primary healthcare team meetings.
• Provide information for significant event analysis meeting where appropriate.
• Contribute to service reviews of current services.
• Collect data as part of the organisational audit process
• Be aware of practice polices on confidentiality, risk management and Health & Safety.
• Be aware of issues and terminology related to clinical effectiveness.
• Be committed to professional development in terms of education and training.
• 2. Partnership Issues
• Work flexibly with regard to sickness and holiday absence cover.
• Support other medical reception staff members through the induction process.
• 3. Patient & Community Services
• Be responsible for reception and waiting room operational procedures.
• Communicate effectively with regard to information and material about the practice.
• Provide administrative support for clinics and health promotion activities.
• 4. Finance
• Complete the required documentation for cash transactions.
• Document and secure all cash taken over the counter for private work.
• Process paperwork and data as is required to facilitate maximising practice income.
• 5. Human Resources
• Attend, participate in and contribute to staff meetings.
• Maintain appropriate records.
• Support the appraisal process including the identification of own training needs.
• Support induction of newly appointed medical receptionists.
• Take responsibility for own time keeping, sickness and other absences in accordance with Practice policies.
• 6. Premises and Equipment
• Maintain adequate stocks of stationery.
• Monitor equipment and report operating problems.
• Ensure use of Practice equipment is in accordance with the user manual and in line with its designated purpose.
• Monitor premises and report any problems.
• Contribute to ensuring premises security
• Contribute as requested to the operational elements of equipment and premises upgrades or moves.
• 7. Information Governance and IT Management
• Comply with all Information Governance policies.
• Comply with all IT usage policies.
• Comply with standardised data entry protocols.
• Comply with all systems for data security and protection.
• Report problems with the servicing and maintenance of hardware
• Update Information Governance skills annually by following IG training plan

• GCSE grade 5 or above (A-C)
• Basic IT skills, particularly windows based programmes

• AMPSAR Certificate or equivalent
• ECDL Level One

• Previous experience within a Primary Care setting
• Previous reception / customer service experience

• GCSE grade 5 or above (A-C)
• Basic IT skills, particularly windows based programmes

• AMPSAR Certificate or equivalent
• ECDL Level One

• Previous experience within a Primary Care setting
• Previous reception / customer service experience