Job Description

About us:

Sandgate Road Surgery, a busy GP practice in Folkestone, Kent, is currently seeking a dedicated and detail-oriented individual to join our Medical Receptionist team. With five GP partners, a skilled nursing team, and a robust administrative and reception staff, we pride ourselves on providing exceptional care and service to our patients.

Role Overview:

Operating within our core hours of 8 am to 6.30 pm, Monday to Friday, flexibility is a key requirement of the role. As the primary point of contact for our practice, you will play a pivotal role in delivering excellent customer service and ensuring the smooth functioning of our medical office.

Responsibilities:

Greet patients and visitors, maintaining a professional and courteous demeanour at all times. Handle incoming phone calls, schedule appointments, and manage the appointment calendar efficiently. Verify patient information accurately and handle confidential medical records with the utmost discretion. Assist with administrative tasks, including filing, emailing, and maintaining electronic records. Collaborate with the healthcare team to coordinate referrals and ensure seamless patient care. Uphold office policies and procedures to maintain compliance with relevant regulations.
Qualifications and Skills:

Excellent customer service skills are essential. Exceptional communication skills, both verbal and written, with a keen attention to detail. Proficiency in IT systems and ability to learn new software systems quickly. Strong organizational skills and the ability to multitask effectively in a fast-paced environment. Previous experience in healthcare administration is an advantage, but not essential. Demonstrated ability to thrive in a fast-paced customer-focused working environment.
If you are a motivated individual with a passion for delivering excellent customer service we invite you to join our friendly and dedicated team at Sandgate Road Surgery.

Job Type: Part-time

Pay: 12.21 per hour

Benefits:

Company events Company pension Employee discount Free flu jabs Free parking Store discount
Ability to commute/relocate:

Folkestone CT20 2HN: reliably commute or plan to relocate before starting work (required)
Application question(s):

What do you feel is the most important aspect of being a Medical Receptionist?
Education:

GCSE or equivalent (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 28/09/2025