Job Description

A new opportunity has arisen for a welcoming, professional, and highly organised individual to join our friendly reception team at Cober Valley Health.

Our receptionists are the first point of contact for our patients and play a vital role in ensuring that the practice runs smoothly and efficiently.

This is a busy and rewarding role which requires excellent communication skills, attention to detail, and the ability to remain calm under pressure.

- GP Receptionist

Job Title: GP Receptionist

Responsible to: Practice Manager

Accountable to: GP Partners

Main Purpose of Role:

To provide an efficient and professional reception and administrative service for the practice, ensuring a high standard of patient care and confidentiality at all times.

Key Duties and Responsibilities:

Act as the first point of contact for our patients and visitors, dealing with enquiries in a courteous and efficient manner.

Manage patient appointment bookings using the clinical IT system.

Follow safeguarding, confidentiality and data protection policies at all times.

Process prescription requests in line with practice policy.

Maintain accurate and up-to-date patient records.

Liaise with clinical and administrative staff to support the smooth running of the practice.

Handle incoming and outgoing correspondence, including emails and post.

Participate in team meetings, training, and ongoing development.

Person Specification - GP Receptionist

Essential Skills & Qualities (shortlisting criteria):

Excellent communication skills, both face-to-face and over the phone.

Ability to work under pressure and remain calm and professional.

Strong organisational skills with attention to detail.

Ability to work effectively as part of a team.

Good IT skills, including use of Microsoft Office and the ability to learn clinical IT systems.

Commitment to confidentiality and safeguarding principles.

Reliable, flexible, and punctual.

Ability to prioritise workload and manage competing demands.

Desirable Skills & Experience:

Previous experience in a healthcare or customer service setting.

Knowledge of medical terminology.

Experience of working with SystmOne, or other clinical systems.

Shortlisting & Scoring System

Applications will be assessed against the essential criteria listed in the person specification.

Each criterion will be scored (e.g., 0 = not demonstrated, 1 = partially demonstrated, 2 = fully demonstrated).

Candidates who achieve the highest scores will be shortlisted for interview.

Meeting the essential criteria is required to progress to interview stage.

This ensures that the recruitment process is fair, transparent, and consistent.

Job Type: Part-time

Pay: From 12.25 per hour

Expected hours: No more than 26 per week

Benefits:

Company pension
Ability to commute/relocate:

Helston TR13 8RT: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Can you please list what you consider to be essential skills for a medical receptionist?
Experience:

Customer service: 1 year (preferred)
Work Location: In person