Job Description

JOB DESCRIPTION POST:

Medical Receptionist REPORTS TO: Reception Manager & Admin Lead ACCOUNTABLE TO: Practice Manager JOB SUMMARY The Medical Receptionist will be the focal point of communication between the patients, doctors, and other clinical and non-clinical staff. This encompasses dealing with incoming calls from external organisations, the public and patients, dealing with queries, appointments, and reception desk cover. The role also has responsibility for dealing with incoming instructions tasks and other duties as identified daily. The post holder should be able to work under pressure, maintain confidentiality at all times, be courteous and patient and enjoy working with and for patients.



PRINCIPAL RESPONSIBILITIES Running of all aspects of the practice's reception function and always keeping the reception area clean and tidy. Adopting Care Navigation when signposting patients for appointments. Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and receiving requests for repeat prescriptions. Keeping clear and concise documentation within patients clinical record.



Distributing patient's records to Doctors and Nurses as required. Receiving and updating requests for home visits. Tagging and sorting the medical records. Processing changes of names and address via computer and changing on the front of patients medical records.



Liaise with all Health Service Bodies and other outside agencies. Action and complete tasks as requested by GPs/Nurses etc. Check all instruction tasks are kept up to date on a daily basis. Care Navigation to signpost patients to receive the best care.



Accompanying Doctors when chaperone is required. Check that any documents that are handed over reception are labelled correctly before the patient leaves the building. To undertake personal responsibility in respect of security, fire and Health and Safety. Closing up the building and setting the alarm for security.



To cover for any other receptionist on annual/sick leave. To undertake duties as may be determined from time to time, commensurate with the range of activities described above. To participate in mandatory training requirements. Person Specification Qualifications Essential Educated in English and Maths to GCSE A-C Customer service experience Good communication skills Desirable Experience in Primary Care Preferable knowledge or worked with System One Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.