Job Description

Northumberland Park Medical Group are seeking a Medical Receptionist to provide a friendly and efficient service to our busy practice.
We're looking for individuals with experience in healthcare administration, particularly within the NHS, but we're also open to candidates with transferable skills who are passionate about patient care.
Main duties of the job
Key Responsibilities:

• Provide exceptional customer service: Greet patients warmly, assist with inquiries, and ensure a positive experience.
• Maintain a professional demeanor:a polite and courteous telephone manner.
• Manage multiple tasks: Effectively handle various responsibilities simultaneously, including scheduling appointments, answering calls, and processing paperwork.
• Work collaboratively: Function well within a multi-disciplinary team, collaborating with healthcare professionals and other staff.
• Utilize technology proficiently: Demonstrate strong IT skills and proficiency in medical software systems.

About us
Northumberland Park Medical Group is a well-established primary care practice located in the heart of Shiremoor, serving a diverse patient population of approximately 9,500 individuals. We are committed to providing high-quality healthcare in a friendly and welcoming environment.
Our Culture:

• Community-oriented: We are deeply invested in the Shiremoor community and strive to meet the unique healthcare needs of our patients.
• Collaborative: Our team fosters a collaborative and supportive atmosphere through regular formal and informal meetings and huddles.
• Educational: As a training practice, we are dedicated to nurturing the next generation of healthcare professionals by hosting non-clinical apprentices, F2 doctors, and GP Registrars.

Our Team:
Our dedicated team consists of:

• 3 Partners
• 2 Salaried GPs
• 2 Physician Associates
• 2 Practice Nurses
• Nurse Associate
• Healthcare Assistant
• Phlebotomist
• Pharmacist
• Pharmacy Technician
• 10 Receptionists/Administrators
• Physiotherapist
• Mental Health Team
• 1 Practice Manager
• 1 Business Manager

We work together to provide comprehensive healthcare services to our patients, ensuring their well-being and satisfaction.
Please note, we reserve the right to close this advert early should we receive a high volume of suitable applications.
Details
Date posted
26 June 2025
Pay scheme
Other
Salary
Depending on experience 12.26 per hour starting.
Contract
Permanent
Working pattern
Full-time, Part-time, Compressed hours
Reference number
A0320-25-0006
Job locations
Earsdon Road
Shiremoor
Newcastle upon Tyne
Tyne and Wear
NE27 0HJ
Job description
Job responsibilities
Please see attached document for full details.
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:

• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits, and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Dealing with medical records for patient joining and leaving the practice via PCSE
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Using e-referral system where necessary
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste when necessary
• Provision of refreshments for staff and visitors as required; and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Promote on-line services
• Any other reasonable duties commensurate with the post

Job description
Job responsibilities
Please see attached document for full details.
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:

• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits, and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Dealing with medical records for patient joining and leaving the practice via PCSE
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Using e-referral system where necessary
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste when necessary
• Provision of refreshments for staff and visitors as required; and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Promote on-line services
• Any other reasonable duties commensurate with the post

Person Specification
Qualifications
Essential

• Maths and English GCSE or equivalent

Desirable

• Customer Service NVQ or equivalent

Experience
Essential

• Experience of working with public/patients.

Desirable

• Experience of working in an NHS or Healthcare setting
• Knowledge of clinical computer systems (SystmOne)

Person Specification
Qualifications
Essential

• Maths and English GCSE or equivalent

Desirable

• Customer Service NVQ or equivalent

Experience
Essential

• Experience of working with public/patients.

Desirable

• Experience of working in an NHS or Healthcare setting
• Knowledge of clinical computer systems (SystmOne)