Job Description

Park House Surgery, Prestatyn

We have a vacancy for a Medical Receptionist to join our friendly team. The surgery is open between 8am and 6.30pm and the shift times vary between these times.

You will need to be computer literate with excellent customer service skills and also work well within a team in this fast-paced environment.

The post is subject to a clear DBS check, satisfactory references, 6 month probationary period, and starting work on the agreed date.

Job Summary:

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Clinically code data

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into patients' healthcare records as necessary

j. Direct requests for information, i.e., SAR, insurance/solicitors' letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the Receptionist may be requested to:

a. Partake in audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Action incoming emails and correspondence as necessary

d. Scan patient related documentation and attach scanned documents to patients' healthcare records

e. Complete opening and closing procedures in accordance with the duty rota

f. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Qualifications

Proven office and administrative experience Strong customer service skills with a focus on patient interaction Proficient in computer literacy, including medical software and office applications Ability to manage multiple tasks efficiently in a fast-paced environment Excellent communication skills, both verbal and written Detail-oriented with strong organizational abilities
Job Types: Full-time, Part-time, Fixed term contract
Contract length: 12 months

Pay: 12.37 per hour

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Experience:

customer service: 1 year (preferred) administration: 1 year (preferred)
Language:

Welsh (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Reference ID: DB060622