Job Description

Job Overview

We are seeking a dedicated and professional Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks in a busy medical environment. This role is vital in ensuring the smooth operation of our practice and enhancing patient experiences.

Duties

Greet patients and visitors warmly, ensuring a welcoming atmosphere. Manage patient check-in and check-out processes efficiently. Schedule and confirm appointments, ensuring optimal use of the clinic's time. Handle incoming calls, directing them to appropriate staff or departments as necessary. Maintain accurate patient records and ensure confidentiality in line with strict data protection regulations. Process patient forms and documentation, including insurance information. Coordinate with medical staff to ensure seamless patient flow within the practice. Perform general office duties such as filing, scanning, and data entry. Support the Office Manager in any other duties as required.

Skills

Strong administrative skills with experience in office management preferred. Excellent communication skills, both verbal and written, to interact effectively with patients and healthcare professionals. Proficient in using office equipment and computer software relevant to medical reception tasks. Ability to multitask and prioritise effectively in a fast-paced environment. Attention to detail to ensure accuracy in patient records and appointment scheduling. A compassionate approach towards patients, demonstrating empathy and understanding at all times. The weekly office team rota covers Monday - Friday (07.30 - 18.00). A flexible approach to working within the practice rota is required. Previous experience in using Vision & Docman is desirable, however full training will be provided.
If you are passionate about providing excellent service in a healthcare setting and possess the required skills, we encourage you to apply for this rewarding opportunity as a Medical Receptionist.

Job Type: Part-time

Pay: 12.76 per hour

Expected hours: 25 per week

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Roslin EH25 9NT: reliably commute or plan to relocate before starting work (required)
Experience:

Reception/Administration: 2 years (required)
Work Location: In person

Application deadline: 09/07/2025