Job Description

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow up appointments. Receive and make telephone calls as required.



Divert calls and take messages, ensuring accuracy of detail and prompt delivery. Add house calls to daily house call screen, ensuring correct patient details and adding the information onto correct day. Dealing with mail internal and external Give out pathology results Register new patients Action change of address Update the clinical system with information, smoking, ethnicity and contact details Action repeat prescriptions and forward to medicine management to add or amend in patients' records Action and manage emails coming into the practice Scan, file and code documents into patients notes accurately Support clinical staff with administrative tasks as required Manage the waiting area, ensuring patients are informed of any delays Organise Translators Manage EConsults as per practice policy Follow all practice policies and procedures including health and safety, data protection, and safeguarding This list is not exhaustive