Job Description

Dear Applicant

Receptionist- Hamble Valley Health

Please complete an application form on our website www.hedgeendmedicalcentre.co.uk/practice-information/job-vacancies/

Thank you for your interest in joining the team at Hamble Valley Health.

The Practice is committed to delivering high quality patient care which requires us to have a supportive and cohesive team.

We have 1 x part time maternity contract - 16hrs per week and 1 x part time permanent contract -26hrs per week - Shifts will be Monday to Friday and are generally 8-1 and 1-6.30 or similar. Location will be at the Lowford Hub, Hedge End Medical Centre or Blackthorn Health Centre.

The pay rate will be 12.21 per hour.

Experience of General Practice or the NHS is an advantage, although full training will be given if necessary.

If you believe that you have the skills and enthusiasm for the task, we very much look forward to receiving your application.

The Partners

Hamble Valley Health

Note: CVs will not be accepted, please apply using the application form at our website www.hedgeendmedicalcentre.co.uk/job-vacancies

REPORTS TO: RECEPTION TEAM LEAD

MAIN RESPONSIBILITIES

1

Booking patients in and making appointments, using the computerised appointment system.

2

Operating the telephone appointments line.

3

Operating the main switchboard, taking requests for visits and assessing urgency. Transferring calls and taking messages.

4

Occasional pulling of notes and filing of notes for Doctors and Nurses.

5

Processing repeat prescriptions and subsequent checking, handing to patients

6

Data entry and administration duties as required.

7

Checking consulting rooms are prepared for surgery and tidying rooms after surgery.

8

Tidying waiting room at the end of each session

9

Receptionists on the early shift are responsible for opening the building and on the late shift they are responsible for making sure the building is secure and telephone message is on.

10

Taking details for urgent ambulance requests

11

Manage own administrative area, for example registration, smears, recalls etc.

12

Be prepared to attend training courses, which may be off site.

13

Attend and take an active part in staff meetings.

14

To be appraised by the Reception Team Lead.

15

To be able to be flexible regarding holiday and sickness cover, including holiday/sickness cover for extended hours and Saturday mornings.

All reception duties are worked on a rotation system so that each receptionist covers all aspects of the work involved.

This will be reviewed periodically and may be amended according to the requirement of health care policies and job requirements. It is intended as a guide to the range of duties covered and should not be regarded as an inflexible specification and is not intended to be exhaustive.

Experience and Qualifications

Essential

GCSE Maths and English grade C or above (or equivalent) Previous experience of customer service.
Desirable

Education to A level or equivalent Experience of working in the NHS Experience of working with IT Experience of working as a receptionist Experience of working in a pharmacy or dispensary or equivalent

Knowledge

Knowledge of NHS Knowledge of office working

Skills

Good at multitasking Attention to detail Excellent interpersonal skills Excellent organisational skills Good verbal and written communication skills Excellent computer skills Ability to work on own initiative

Personal style and behaviour

Ability to work under pressure Able to work for the benefit of the team Adaptability Flexibility to be able to cover sickness and holiday

Other requirements

Commitment to high quality patient care and efficiency in all aspects of the Surgery's operations Evidenced commitment to equality and diversity
Job Types: Part-time, Temporary

Pay: 12.21 per hour

Expected hours: 16 - 26 per week

Benefits:

Company events Company pension Employee discount Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 28/07/2025