Job Description

Job Purpose To provide an efficient, friendly, and professional reception service for patients and visitors, ensuring the smooth running of the practice and supporting the clinical team. The role involves being the first point of contact for patients, handling enquiries, booking appointments, maintaining accurate records, and performing general administrative tasks. Key Responsibilities Greet and welcome patients and visitors in a polite and professional manner Answer incoming phone calls, manage enquiries, and book or amend appointments Register new patients and update patient information accurately in the system Handle prescription requests and liaise with clinical staff when required Process incoming and outgoing correspondence, including emails and mail Maintain patient confidentiality and adhere to data protection regulations Take payments for private services and issue receipts Assist clinicians and administrative staff with daily operational tasks Monitor and respond to online consultation systems or patient messages Keep the reception area and waiting room tidy and well-organised Follow all practice protocols, safeguarding policies, and infection control procedures Skills & Qualities Excellent communication and interpersonal skills Strong attention to detail and accuracy Ability to remain calm and professional in a busy environment Good IT and administrative skills Team player with a positive, proactive approach Commitment to patient care and confidentiality Working Hours 37 1/2 hours per week during core hours 8.00 am - 6.30 pm