Job Description

Main duties of the job Meet and greet patients and visitors to the practice. Answering incoming telephone calls, ensuring calls are documented (where required) and redirected accordingly. Book, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system. Be available to work 4-5 days with varying shift patterns Deal with patient queries which may include liaising with other medical professionals.



Ensure all tasks sent by GPs and admin staff are dealt on timely basis Ensure clinical rooms, reception and waiting areas are kept neat and tidy and equipped. Keep up to date with mandatory training. Always Work safely in accordance with GDPR Legislative requirements and Practice Policy and Procedures. Deal with home visit requests ensuring they are entered on computer with the patient records Using the practice online booking system -ACCURX.



This will include but not limited to, booking in patients as advised by the Duty Doctor, assist in all queries related to the online triage, submitting requests on behalf of patients where necessary & completing triage requests in a timely manner. Administration To assist with all practice based reception admin tasks as directed To have a thorough knowledge of all practice procedures. To work in accordance with practice policies/protocols and processes Any other tasks allocated by managers Other Tasks Clear and stock rooms after surgeries Any other tasks allocated by managers Monitoring Accurx triage system Ensuring all daily tasks are up to date and complete