Job Description

Working as a medical receptionist in our busy GP surgery over 2 sites in Trentham and Barlaston.

Delivering Quality Services:

Deliver all services to a high standard and in a timely, effective and efficient manner and in accordance with practice policy.

Act as first point of contact for day to day enquiries from patients, healthcare professionals and other agencies. Act as the face of the surgery when speaking to patients and other agencies at reception.

Answer telephones, receive faxes and other communications and deal with associated tasks within delegated authority, passing on other communication as required.

Maintain, monitor and process patient appointments, dealing effectively with urgent requests and requests for home visits. Make notes in patient records as required.

Register new, temporary, emergency patients and those requiring immediate treatment.

Open, date stamp, distribute and scan post; undertake general administrative support, photocopying, faxing, filing, data entry, emails, stationery etc.

Process patient prescription requests, letters, forms, specimens etc as required, ensuring that they are signed off by the appropriate clinical lead.

Process call and recall for appointments and reminders i.e. HepA, chronic diseases etc.

Process patient information and enter onto the computer system; ensuring day books etc are up to date.

Ensure the safe collection and transportation of specimens etc. in liaison with Practice Nurse.

Open and Lock premises and maintain security in accordance with practice policies.

Communication:

Recognise the importance of effective communication within the team:

Work collaboratively as a member of the practice team; help develop and promote a positive working culture, taking part in and being involved in developing and improving contribution towards the success of the practice. Communicating effectively across a wide range of audiences including patients, colleagues, carers, external bodies i.e. NHS/CCG, hospital secretaries, medical students and other agencies as required. Deal politely but assertively with all enquiries to achieve an outcome at first point of contact, wherever possible. On occasion when this is not possible, refer to the appropriate member of the clinical or managerial team. Recognise people's needs for alternative methods of communication and respond accordingly Prioritising and planning own work activities to ensure that all diverse operational requirements are achieved.

Teamwork:

Provide additional support during times of sickness and holidays as required.

Work will be delegated to the post holder by the Practice Manager and/or the Reception Supervisor.

Work flexibly as a member of the Reception team ensuring that cover is provided at all times in accordance with practice policy.

Work as an effective and responsible team member, supporting others and exploring new ways of working.

Prioritise own workload and manage time effectively to ensure the efficient handover at all times.

Attend and participate at practice meetings as required.

Managing Information:

Scan, file and/or record patient information on daily basis so as to support the practice principles of ensuring records are up to date and to maintain a paper free environment.

Assist the Practice Manager with patient satisfaction and complaints management.

Provide information as requested to assist the Practice Manager/Reception Supervisor in the production of statistics and management information.

Managing Risks:

Comply with procedures on clinical and other risks associated with the practice i.e. disposal requirements, clinical waste etc. Comply with health and safety procedures and other policies in use in the practice i.e. fire alarm testing, ad hoc cleaning etc. Ensure that the patient waiting area is clean, tidy, notice boards are up to date and that the patient toilet is inspected on a regular basis.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Role Profile, the post-holder will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

Committed to personal development as discussed with appropriate manager Willing to undertake appropriate training Take every reasonable opportunity to maintain and improve professional knowledge and competence Participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development and participate in interim performance reviews. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Contribution to the Implementation of Services

Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate

Job Type: Part-time

Pay: 12.21-12.67 per hour

Expected hours: 15 - 17.15 per week

Benefits:

Company pension Free flu jabs Free parking
Schedule:

Day shift Monday to Friday No weekends Overtime
Work Location: In person

Application deadline: 12/08/2025