Job Description

All Locations
Portsmouth
All Departments
Business Apprenticeship
Advertising Salary
14,722.50 per annum / Mon, Wed, Fri 10.30am to 6.30pm; Tue, Thu 8am to 4pm / 37.5 hours
Vacancy Type
Contract

Are you kind, reliable and willing to learn? Do you have an interest in the care and medical industry and see yourself progressing in a supportive environment? Look no further than the Medical Receptionist & Workflow Administrator Apprentice position at The Unicity Medical Centre.

The Medical Receptionist & Workflow Administrator provides a combination of front-of-house patient services and behind-the-scenes clinical administration. As the first point of contact for patients, this role delivers a professional, welcoming service while also managing clinical correspondence, ensuring accurate records, and supporting patient care navigation.

Training to be provided:

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.

About the role:

The Medical Receptionist & Workflow Administrator will be responsible for the following duties:

Reception & Care Navigation:

Greet patients in a professional and courteous manner, both in person and over the phone Manage incoming calls, direct queries, and take accurate messages Schedule, reschedule, and confirm appointments Take payments for services (e.g., medical reports) using approved systems Maintain and update patient records accurately in line with practice protocols Assist patients in understanding treatment plans, follow-up requirements, and referrals Connect patients with appropriate resources for social determinants of health (e.g., transportation, housing, food support) Reduce barriers to care and promote equity, inclusion, and patient-centred service

Workflow Administration:

Process incoming clinical correspondence (paper and electronic) in accordance with practice protocols Scan, file, code, and summarise medical records accurately Identify urgent or high-risk correspondence and pass to the relevant clinical team promptly Record diagnoses, procedures, and investigations in patient records Ensure all correspondence is attached to patient notes within the agreed 48-72-hour timescale Manage online patient access queries, including account setup and troubleshooting Answer internal staff queries regarding patient information and records

What are the career prospects at Uni-City Medical Centre?

There is the potential for a full-time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship. This role is open to development and progression. The Unicity Medical Centre provide significant training in care and personal development.

Essential Skills:

It is essential that the Medical Receptionist & Workflow Administrator has the following skills and personal qualities:
GCSEs in maths and English with at least a grade C/4 Excellent communication and interpersonal skills Ability to multitask in a fast-paced environment Empathy, discretion, and cultural sensitivity Strong IT skills, including Microsoft Office and clinical systems

Desirable Skills:

It is desirable that the Medical Receptionist & Workflow Administrator has the following skills and personal qualities:
Experience in a GP surgery, NHS, or patient-facing role Knowledge of medical terminology Microsoft Office qualification or equivalent experience Bilingual or multilingual proficiency * Certification in Medical Office Administration or Patient Navigation