Job Description

As Meetings and Events Coordinator, you will ensure efficient and smooth operation of The Doyle Collections London groups and events department by supporting the team and Director of Events with tasks such as: completing reports, assisting with preparing contracts, booking holds, system maintenance and updates, booking follow ups, enquiry phone line coverage as well as ad-hoc requests. You will be working with the following hotes; The Marylebone, The Bloomsbury and The Kensington, based full time in The Marylebone.
Role Responsibilities:

• Assign in coming M&E Sales enquiries to relevant team members, to ensure that we optimise the opportunity
• Provide timely and accurate communication to the team and related departments with details of all Sales functions in the 3 hotels
• Support the M&E Sales team in generating leads and referring business by analysing current business, denied business and identifying potential new business through the office
• After event follow up with all clients to solicit satisfaction, and deal with feedback very quickly especially if a problem is highlighted
• Manage M&E sales team diary for Site Inspections, Fam Trips, Trade Shows, Sales Missions and industry events
• Keep supplies of all M&E sales collateral stocked and monitor usage to help and support Marketing with keeping stocks replenished
• Manage the Meetings RFP process for all the London Hotels and third party portals including CVENT and Venue Directory
• Review third party online platforms to ensure enquiries are being responded to in a timely fashion
• Keep SOP's and quality standards up to date and communicated with the team monthly
• Manage the OOO and holiday calendar for the team

The Perks of working for The Marylebone Hotel:

• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Marylebone, London
Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.
The Doyle Collection
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.
We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.

Skills Required