Job Description

Based In: Head Office Pontypool. Occasional travel required to provide Member Services at outreach branches, attend offsite training, and to share best practice with other Credit Unions.

Managed By: Operational Manager

Primary Function: Provide excellent member services to all Gateway Credit Union members via telephone, e-mail and in person.

Salary: 12.60 per hour, 15 hours per week

Principal Duties and Responsibilities:

To provide an excellent front line member service experience that focuses on delivering positive outputs, and which puts communities and members at the heart of what we do.

Respond to member enquiries via telephone, email, in person and via post.

Accurate data entry with high attention to detail.

Undertake regular training to ensure high levels of Continuous Personal and Professional Development.

Cash handling.

Essential Skills:

1. Strong detail orientation and communication/listening skills

2. Literacy and numeracy skills

3. Confident digital skills

4. Interpersonal and organisational skills as required to work as part of a small team

5. Maintenance of confidentiality at all times

6. Positive attitude which demonstrates Gateway Credit Union's Values.

7. An ability to achieve deadlines and meet targets, whilst maintaining a flexible approach towards service delivery.

8. Ability to work positively with a range of people with a difference of ideas and perspectives.

Person Specification:

1. Possess good time management skills.

2. The ability to be self-motivated.

3. Promotes a positive attitude within the work environment.

4. The ability to work under pressure.

Job Type: Part-time

Pay: 12.60 per hour

Benefits:

Company pension Free parking
Work Location: In person