Job Description

Job Summary

We are seeking a dedicated Member Services Representative to join our team. This role involves providing exceptional customer service, handling member enquiries, checking membership and loan applications and supporting administrative functions. The ideal candidate will possess strong communication skills, be organised, and comfortable engaging with diverse clients . This position offers an excellent opportunity to develop your skills within a dynamic organisation committed to member satisfaction and community engagement.

Responsibilities

Respond promptly and professionally to member enquiries via phone, email, and in person. Maintain accurate records through efficient data entry and management of member information. Assist members with account updates, loan applications and general enquiries. Promote additional services or programmes through effective upselling techniques. Provide multilingual support in both English and Spanish to accommodate a diverse membership base. Demonstrate excellent phone etiquette and communication skills during all interactions. Analyse member feedback and data to identify opportunities for service improvement. Collaborate with team members to ensure a seamless member experience and uphold organisational standards.

Experience

Previous experience in customer service and / or finance is essential. Proficiency in data entry using excel and basic analysis skills is advantageous. Strong communication skills, both verbal and written, are essential. Experience with promoting services will be considered an asset. This position offers an engaging environment where your organisational skills and ability to communication clearly can make a meaningful impact on our members' experience. We value proactive individuals who are eager to learn and grow within our organisation.
Job Type: Part-time

Pay: 22,938.00-28,148.00 per year

Expected hours: 22.2 per week

Work Location: In person