Job Description

Are you passionate about supporting people on their journey to mental health recovery? Do you thrive on building connections, linking people to life-changing community resources, and making a real difference in their lives? If so, we want to hear from you!
We are looking for a dedicated Community Mental Health Support Worker/Assistant Practitioner to join our Mental Health Integrated Network Team (MINT). This is a key role focused on improving health, wellbeing, and care outcomes for individuals referred by their GPs, inpatient mental health units, crisis teams and single point of access
Main duties of the job
About the Role
In this rewarding role, you'll support individuals to:

• Access local community-based services to aid their recovery
• Engage meaningfully with their community
• Develop personalised support plans based on their strengths, needs, and goals

You'll also:

• Carry out assessments and co-create support plans
• Maintain a live register of community resources
• Work closely with GPs, social care teams, and voluntary sector partners
• Respond appropriately to safeguarding or crisis concerns
• Help shape a system-wide community asset map

Key Responsibilities

• Manage a caseload and offer one-to-one support
• Connect clients to relevant community services and activities
• Work collaboratively within the wider MINT team and external partners
• Monitor outcomes and maintain accurate records
• Participate in service improvement and professional development activities

What We're Looking For

• A strong communicator with a passion for mental health and community engagement
• Experience (or a strong interest) in health, social care, or community support work
• A proactive, solution-focused approach and a commitment to person-centred care
• An understanding of safeguarding, confidentiality, and working in multi-agency environments

About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over 500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Details
Date posted
26 November 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
32,199 to 34,876 a year Per Annum
Contract
Permanent
Working pattern
Full-time
Reference number
222-EAL-036-A
Job locations
The Limes
Southall
UB2 4AU
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential

• Demonstrable commitment to professional and personal development appropriate to the role in order to ensure competency and the execution of best clinical practice.

Desirable

• NVQ level 3 or working towards an equivalent qualification in a relevant subject area or demonstrable equivalent experience.

Experience
Essential

• Experience of 1:1 client work
• One year or more experience of working or volunteering in mental health services
• Experience of partnership/collaborative working and of building relationships across organisations

Desirable

• Experience of working alongside or supervising volunteers
• Experience of working in a community development context or similar

Knowledge
Essential

• Knowledge of the local community
• A good broad understanding of mental health challenges
• A good awareness of different models of understanding of mental health
• Thorough understanding of good practice in person-centred client work
• A good understanding of primary, secondary care and third sector mental health services

Person Specification
Qualifications
Essential

• Demonstrable commitment to professional and personal development appropriate to the role in order to ensure competency and the execution of best clinical practice.

Desirable

• NVQ level 3 or working towards an equivalent qualification in a relevant subject area or demonstrable equivalent experience.

Experience
Essential

• Experience of 1:1 client work
• One year or more experience of working or volunteering in mental health services
• Experience of partnership/collaborative working and of building relationships across organisations

Desirable

• Experience of working alongside or supervising volunteers
• Experience of working in a community development context or similar

Knowledge
Essential

• Knowledge of the local community
• A good broad understanding of mental health challenges
• A good awareness of different models of understanding of mental health
• Thorough understanding of good practice in person-centred client work
• A good understanding of primary, secondary care and third sector mental health services

Skills Required