Job Description

Waldron Dental is a growing group of dental practices with a patient-first approach. We're looking for an experienced

Group Manager

who will be the

Practice Manager across multiple sites

, ensuring smooth day-to-day running, strong compliance and consistently excellent patient experience.

The role

This is a hands-on, visible role focused on keeping our practices running brilliantly--balancing rota and capacity planning, compliance oversight, complaint handling and operational problem-solving.

You'll report into the

Operations Manager

and work closely with a small support team to deliver consistent standards across the group.

Key responsibilities

Day-to-day multi-site management:

Ensure each practice runs efficiently, consistently and to agreed standards.

Rotas and staffing coordination:

Build and maintain rotas, plan cover, manage holidays/sickness cover and ensure the right skills are in place each day.

Compliance and governance:

Maintain high standards across CQC/GDC, GDPR, health & safety, safeguarding and internal policies.

Complaints and service recovery:

Own complaint handling from investigation through to resolution, ensuring learning is embedded and standards improve.

Operational standards:

Implement and maintain group-wide systems, procedures and best practice.

Performance and reporting:

Track KPIs, identify issues early and drive improvements in patient experience and business performance alongside the operations manager.

Team coordination:

Support and guide reception, nursing and clinical teams day-to-day to ensure smooth delivery of care.

Communication:

Create clear communication rhythms across sites and with central support.
What we're looking for

Proven experience as a

Multi-Site Practice Manager

in dental practices. Strong understanding of

compliance

and regulated environments (CQC experience is highly desirable). Confident handling

patient/customer complaints

and service recovery. Highly organised with strong attention to detail--able to manage competing priorities across multiple locations. Comfortable working with KPI reporting. Calm, professional and solutions-focused--able to lead from the front and set standards.
Nice to have

Dental practice management background (Dentally/MPC or similar systems). Experience improving rotas, utilisation/occupancy, FTA/cancellation reduction and patient retention.
Location & working pattern

Multi-site across our practices (regular travel between sites required). Full-time.

Job Types: Full-time, Permanent

Pay: 40,000.00-44,000.00 per year

Benefits:

Additional leave
Work Location: In person