Job Description

About the team

We are looking for new team members for our New Client Enquiries (NCE) team. As the first point of contact for new prospective clients, you'll play a vital role in shaping their experience and guiding them through the early stages of their legal journey with Leigh Day. This role could suit recent school leavers or graduates with previous client/customer facing experience (in any context) who are looking for a meaningful career with a firm that genuinely makes a difference to the lives of vulnerable individuals. Many of our NCE Executives have also gone on to build long-standing careers at Leigh Day, with opportunities to progress into more senior roles within the team or explore wider career paths in our legal and business management departments.

Overall purpose for this role

To be responsible for the initial calls to new clients, dealing with their queries and gathering information to enable the claim to be submitted; this must be done in a courteous and efficient manner at all times, with an appropriate follow up process To manage new enquiries until such a time that they are converted to live cases or rejected, working with the relevant departments as necessary. To assist with general administration of case loads To undertake other ad-hoc duties as required from time to time To Accurately and succinctly summarise information obtained so as to allow colleagues to progress the claim To undertake thorough and accurate preparation of file notes

This role has varied hours and will require you to start at either 08:30, 09:00, 09:30 or 10:00am. This can be discussed further at interview stage.

Person specification

Genuine interest to work with a leading claimant law firm and passionate about providing access to justice to all Call centre experience is helpful however any customer facing experience could be transferable, whether in retail, hospitality or professional services Excellent telephone manner with ability to speak to clients from a wide range of backgrounds Ability to communicate accurately, clearly and concisely, both verbally and in writing Ability to work in an organised and methodical manner Ability to deal sensitively with clients Experience in using a variety of IT packages (MS Word, Excel, Case Management Systems, Outlook) Ability to work and contribute in a team environment Ability to be self-sufficient in relation to administration, typing and IT requirements Ability to manage own workload in a busy environment to a consistently high standard Resilient and able to deal with challenging situations under pressure

Demonstrable understanding of and commitment to client care.

About Leigh Day

We are a top 100 law firm committed to claimant-only cases, ensuring that individuals have the same access to justice as the UK Government and large corporations. We're not afraid to take on difficult and challenging cases involving medical negligence, serious personal injuries, discrimination in the workplace, defective products and human rights abuses in this country and overseas.

Benefits

29 days' holiday per annum inclusive of 4 days' compulsory leave to be taken during the Christmas office closure, plus all public and bank holidays; two weeks' of working elsewhere; contributory pension scheme; life assurance (4 times annual salary); private medical insurance; interest free season ticket loan; childcare vouchers; cycle to work scheme; electric vehicle scheme. Our hybrid working policy for full-time employees is three days in the office and two at home, and we also offer free breakfast and lunch every day for those coming into to the office.



We also have annual social activities and genuinely pride ourselves on having a supportive and friendly culture.