Job Description

New Patient Coordinator

Bright Orthodontics - Liverpool

Are you someone who loves organisation, thrives on helping people, and gets real satisfaction from turning enquiries into happy, confident patients?

Do you enjoy being the calm, capable person behind the scenes who keeps everything running smoothly while delivering exceptional customer service?

If so, Bright Orthodontics could be the perfect next step in your career.

Bright Orthodontics is a state-of-the-art, family-owned specialist NHS and Private orthodontic group. Led by specialist orthodontists, we are passionate about outstanding patient care, ethical practice and creating confident smiles. We are equally passionate about our team and offer genuine career development, support and progression opportunities.

The role

Due to continued growth at our Liverpool practice, we are looking for a proactive and highly organised New Patient Coordinator to join our team.

This is a key position within the practice and plays a vital role in shaping each patient's first impression of Bright Orthodontics.

You will manage new enquiries, coordinate bookings, prepare patient journeys and work closely with our Treatment Coordinators and clinicians to ensure every patient experience is seamless, professional and welcoming from day one.

This role would suit someone who enjoys both customer service and administration, takes pride in accuracy and detail, and is motivated by helping the business grow through excellent patient care.

Hours & salary

Full time - 41.5 hours per week
13.00 per hour

(Some flexibility may be required to support practice needs)

What we offer

Structured training and clear career progression pathways Mentorship and leadership support Progressive pay structure linked to skills and responsibilities Additional annual leave Birthday Celebration Package Employee Assistance Programme (confidential counselling & support) Health and Wellbeing programme A positive, supportive and values-led team culture

About the practice

Our Liverpool practice is a modern, fully digital specialist orthodontic clinic offering both NHS and private care. Alongside specialist orthodontics, we have a new Premium Private Dentistry Suite providing advanced treatments in a calm, patient-focused environment.

We pride ourselves on delivering a five-star patient experience and creating a workplace where our team feel valued, trusted and supported to grow.

About you

You will be:

Friendly, professional and naturally welcoming Highly organised with strong attention to detail Confident communicating with patients on the phone, by email and face to face Comfortable using IT systems and spreadsheets Calm under pressure and able to manage multiple priorities Proactive and happy taking ownership of your workload Commercially aware and motivated to support enquiry-to-booking conversions Reliable, adaptable and a strong team player Proud to represent the Bright Orthodontics brand

Key responsibilities

Responding promptly to all new patient enquiries (phone, email and online) Booking private assessments and supporting conversion to treatment Preparing new patient packs and documentation Coordinating diaries to maximise appointment utilisation Ensuring accurate data entry and patient records Checking payment allocations and supporting reporting where required Supporting Front of House during busy periods Monitoring enquiry response times and booking performance Replying to Google reviews in a professional and timely manner Providing clear handovers to Treatment Coordinators and clinicians

Essential skills

Experience in a customer-focused or administrative role Excellent written and verbal communication Strong IT skills (Word, Excel and practice systems) Ability to multitask and prioritise effectively High attention to detail and accuracy Ability to remain calm and professional in a fast-paced environment

Beneficial but not essential

Dental, orthodontic or healthcare experience Experience using CRM or patient management software
Full training will be provided for the right candidate.

Application process

If shortlisted, you will receive an email from TestGorilla shortly after applying, inviting you to complete two short online skills assessments.
Both assessments must be completed within three days to progress your application.

Job Types: Full-time, Permanent

Pay: From 13.00 per hour

Expected hours: 41.5 per week

Benefits:

Additional leave Free parking
Work Location: In person