Job Description

Full-time hours:

Up to 40 hours per week

Job Types:

Full-time, Permanent

Salary:

12.25 to 14.50 per hour (equivalent to 25,480-30,160 per annum, depending on experience)

ABOUT US

We would like to welcome you to Foxbury Dental. We're a fully private, purpose-built dental practice located in the heart of Husbands Bosworth offering a comprehensive range of preventive, restorative and cosmetic dental treatments for patients of all ages.

Since opening in April 2021, we have received over 1000 reviews with a 99% / 5-star feedback rating. Being a fully private practice, we have made sure our patient journey and experience is exceptional, and this really shows in how we treat our patients and the feedback we receive from them.

In addition to general dentistry, we offer Invisalign, cosmetic dentistry, dental implants (by referral) and have a special interest in orthodontics. We have the latest intra-oral camera and scanners available and have our own in house Panoramic X-ray machine.

VISION STATEMENT

We want to make a trip to the dentist as pleasant and relaxing as it can possibly be, by creating an industry leading experience, in a place that feels less clinical and more like a home for our patients.

MISSION STATEMENT

Foxbury Dental was started to enable our Principal Dentist, Carmen to provide dentistry to her local community in a caring and responsible way. Being family owned, our mission is to make sure that all our patients receive the very best treatment and value from every interaction with us in their journey for better oral health. We strive to abolish the fear of coming to see a dentist, yet deliver an experience that is second to none, whilst putting plenty of smiles on the faces of adults, children and families alike in the process.

WHY WORK FOR US?

Do you like speaking to patients and have a friendly personality on the phone? Do you enjoy getting patients booked in and making sure they have an exceptional experience? We have a small, close, and friendly team ethos, where everyone looks out for each other and does the best for our patients.

Training and Experience

Experience and training will be given to bring you up to speed with the Foxbury way/standard on arrival. Having the confidence and a proactive drive to help support and grow the practice is essential to this role.

Your personal development and general wellbeing are of the utmost importance to us, so much so that we will support you with ongoing training (CPD), strive to deliver a relaxing environment to work in and provide personal development reviews (PDRs) bi-annually to shape and develop your personal goals.

Job Summary

Foxbury Dental is seeking a New Patient Coordinator to join our welcoming team. This varied role combines reception duties with back office support, focusing on new patient enquiries, booking appointments, and helping to qualify leads for our growing practice.

Key Responsibilities

Greet and assist patients at reception and over the phone. Handle new patient enquiries, providing information and booking appointments. Support the team with lead qualification and follow-up. Maintain accurate records and update our CRM system. Work closely with the Practice Coordinator and Business Director to achieve monthly targets. Cover reception and support with other office duties as needed.

What We're Looking For

Excellent communication and people skills. Organised, proactive, and able to work independently and as part of a team. Good computer skills and attention to detail. No dental or clinical experience required - full training provided. Friendly, professional, and motivated attitude.

Essential requirements

Excellent communication skills. Be on-time, polite and professional. Friendly, motivated, with a positive and flexible approach to work. Knows how to work within a team and ask for help when needed. Good organisational skills and able to support others. Can work with documented processes and procedures with ease. Being understanding and supportive with patients. Caring and compassionate to others around them. Not afraid to go the extra mile when required. Has and uses their own initiative to work smart and to get things done. A driving license, if not local to the practice. Good computer skills and note taking abilities. A calm and friendly telephone manner. Enjoys talking about treatment with patients.

Working Pattern

Full-time, 40 hours per week. At least two Saturdays per month are required, with a day off in the week when a Saturday is worked. One late evening in the week for a later morning start to be discussed. Flexible hours potential to secure time to call leads at optimum hours.

Salary & Benefits

Salary: 12.25 to 14.50 per hour (equivalent to 25,480-30,160 per annum, depending on experience) Private healthcare. Training and ongoing professional development. Supportive team environment with regular team meetings and outings. Personal development reviews and opportunities to shape your role. Flexible working options. Routine care benefits. Birthday holiday (subject to loyalty scheme). Modern, purpose-built practice with the latest technology. Opportunity to be involved in practice improvements and patient experience initiatives.
If this sounds like an exciting opportunity and you fancy being part of the Foxbury family, then we would love to meet you!

How to Apply:

Send your CV and a brief cover letter to

hr@foxburydental.com

or call 01858 455 100 for more information.

Job Types: Full-time, Permanent

Pay: 12.25-14.50 per hour

Benefits:

Additional leave Company pension Employee discount Private medical insurance
Application question(s):

How comfortable are you meeting and greeting patients on reception and speaking to them on the phone? What experience do you have with sales and customer service?
Work Location: In person