Job Description

We are on the lookout for a Night Guest Service Assistant to join our bunch.

Who are We?:

Located in Newbury, Berkshire, just off junction 13 on the M4 and 55 minutes away from London by train.

Donnington Valley Hotel & Spa is a privately owned fabulous 4hotel, boasting a luxury health club and spa, an 18 hole golf course, an award winning restaurant and a fabulous outside dining concept The Hangout.
We are looking for a full time Night Guest Service Assistant to join our bunch.

As an employer, The Vineyard Group offers support, training and development opportunities to help your career flourish. Donnington Valley Hotel is a 4Hotel, Restaurant and Spa, we work to support, understand and respect each other and our guests whilst providing an excellent standard in everything we do.

The Night Guest Service Assistant Role

Passionate, inspirational and genuine... at Donnington Valley Hotel we pride ourselves on having THE best team members in the industry. If you are a bright spark or big thinker who is looking for a career and not just a job, then WE WANT YOU to join our bunch.

We are now looking for an enthusiastic Night Guest Services Assistant to join our small nights team. The role is really diverse and involves various tasks including processing accounts and closing end of day business, help with conference rooms set ups, checking in guests and handling guest queries. Must be comfortable dealing with guests face to face and on the telephone and be computer literate.

Summary of the job role & purpose:

To ensure a smooth and efficient operation and co-ordination of the Night team by providing a highly personalized service ensuring maximum guest satisfaction and adhering to the standard required by the hotel.

Main Responsibilities:

To take responsibility for the safety and welfare of all guests and staff in the hotel during the nights. To be fully conversant with the Hotel Emergency and Evacuation procedures. Ensure consistently high standards of presentation are maintained for the department, product and all personnel on duty. Ensure all legal, health and safety standards are adhered to, including provisions of the Licensing Act. Dealing with any crises / incidents according to standard guidelines. To ensure the smooth operation of the night shift. To oversee all operating departments during the night. Support the Night Receptionists in their nightly work. Deal with guests complaints and ensure prompt satisfaction of the guest. Carry out daily closing and a data backup of the software system for Reception and Accounting. Carry out regular rounds and check all areas of the hotel. Ensure good co-operation and regular exchange of information with all departments. Document all significant events during the night in the logbook which is passed on to the day team. Ensuring function rooms are set-up as per the function sheet whilst maintaining our standards. This will include lifting and carrying chairs and tables.
Applicants will need to have right to work in the UK without the need for sponsorship.

What's in it for you?

As well as a competitive salary, you will also enjoy a whole host of benefits that we have to offer. Service charge (a BIG one), our perk platform, Benefit Hub, with Discounts on the high street & online (cinema tickets, home improvements, food, travel and much more), HUGE discounts at our three hotels, EXCELLENT discounts on wine - after all wine is what we do, Early Pay (on-demand wage access) and our health and wellbeing platform with access to our EAP (Employee Assistance Programme).

For those of you who want to help with the reduction of carbon emissions, for qualifying team members, we also offer a cycle to work scheme.

Oh, and did we mention how we like to party? Events such as Christmas Parties, Summer BBQ's, department events and monthly team activities run throughout the year allowing you to relax, join in and best of all, have fun.

ON top of all this, we also run a team member recognition scheme where the winner, crowned the best of the bunch, goes out to our winery in California.

There really is something for everyone.

Worried you don't have the experience to be our Night Guest Service Assistant? Don't fear - if you have been a Night Guest Service Assistant to date and are outgoing, friendly and enthusiastic then we have the skills to teach you the rest!

So, if you feel that our Night Guest Service Assistant could be a good fit for you and your future career, then please get in touch as we would love to hear from you.

Job Types: Full-time, Zero hours contract

Pay: 12.50 per hour

Work Location: In person