Job Description

The Copthorne Hotel Aberdeen

is seeking an experienced

Night Porter

to provide porterage, lounge and room service for guests, room set up and security of the Hotel throughout the night.

Are you a Night person?

Do you enjoy delivering excellent customer service?

Are you a great team player?

If so, this could be an ideal opportunity for you!

As Night Porter key responsibilities include:

Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times

Assuming Night Manager tasks, as required, when the Night Manager is dealing with priorities on shift

Arranging collection, delivery and storage of guest luggage, maintaining the cleanliness of public areas during the night

Providing general security in the Hotel and carrying security back up procedures, as requested and informing the Night Manager of issues to ensure that they are dealt with effectively

Cashing up procedures

Following the check in and check out policy procedures for guests arriving late or departing early

Answering the phone during the night, collecting breakfast orders and providing lounge and room service, charging as appropriate to guest accounts

Ensuring the restaurant is set up and prepared for Breakfast

What we are looking for:

Previous experience in a quality hotel

Experience of Night shift
Excellent communications skills

The ability to work well under pressure with a positive, 'can do' attitude

Excellent customer service skills

Experience of using a Front Office Management system, e.g., Opera

Ability to work 4 night shifts out of 7 on a rota basis, including weekend work. Typical shifts are 2300-0730, flexibility is required, based on business needs

About the Hotel

The Copthorne Hotel Aberdeen, is a beautifully maintained historic building situated in the heart of Aberdeen's West End and provides convenient access to surrounding areas. The hotel offers 87 bedrooms, all with modern amenities.

The Grain Store Bar offers a warm and friendly atmosphere with something for everyone from our delicious menu, lighter meals are available in the bar area. Our Aberdon Function Suite, with private bar is ideal for conferences, exhibitions, private events and weddings.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

Cash Health Plan cover option

Career development pathways and regular salary reviews

Employee Discounted Accommodation and F&B discounts worldwide!

Life Assurance, where applicable

Apprenticeship/Placement/Training opportunities

Meals Provided on Duty

Social Events, Wellbeing and Team Activities

Uniform

Length of Service related holiday scheme

Recommend a Friend Scheme, where eligible

... and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

To apply

Please forward your CV outlining your suitability for this role.

We anticipate a high level of interest in this role. If you apply, we will aim to respond within 14 days, should we wish to progress with your application. If you don't hear from us, thank you for your interest in the company, we appreciate the opportunity to consider your application.

Job Type: Part-time

Work Location: In person