Job Description

Night Porter

Fairfield House Hotel

Part-Time (24 Hours)

Shift pattern is 4 on / 4 off, role has potential for additional hours holiday/time off cover

We are looking for a

Night Porter

to join our team at Fairfield House Hotel. This is a hands-on role, ideal for someone who enjoys working in a varied and dynamic environment. You will be responsible for providing excellent customer service during the night shift, ensuring the smooth running of hotel operations, and maintaining high standards of service and safety for all guests. You will also be involved with general portering duties, setting function spaces for the upcoming business.

Part of the award-winning, family-owned RAD Hotel Group, Fairfield House Hotel is a well-established and highly regarded hotel offering stunning views of Arran and the Ayrshire coast. We pride ourselves on providing exceptional guest experiences through our dedicated team and commitment to high standards. We are seeking enthusiastic and reliable individuals to join our team and contribute to our continued success.

Responsibilities:

Responding to guest requests, check-in/check-out of late arrivals, and ensuring all needs are met promptly and professionally. Cleaning of public areas in the hotel Ensuring the safety and security of the hotel and its guests throughout the night, including regular checks of public areas and rooms. Bar service to guests during the night, ensuring a welcoming and friendly environment. Event setups in function rooms for conferences and other events. Assisting with luggage, deliveries, and ensuring the hotel remains clean and organized. Completing required night audit duties, including balancing the financial records for the day. Reporting any maintenance issues or security concerns to the relevant departments.

What We're Looking For:

Experience in a similar role, ideally within the hotel or hospitality industry. Strong customer service skills, with the ability to interact positively with guests. Ability to work independently and take initiative. Flexibility to work night shifts, weekends, and holidays as required. Excellent attention to detail and a proactive approach to solving problems. A professional and friendly demeanour, with a strong work ethic.

What We Can Offer:

4-weekly tips Career progression opportunities Training and development Uniform provided Discount across all 9 RAD Hotel Group venues Birthday Incentive Length of Service Incentive
If you are passionate about hospitality and enjoy providing excellent service, we would love to hear from you!

Job Types: Part-time, Permanent

Pay: 10.25-12.56 per hour

Expected hours: No less than 24 per week

Additional pay:

Tips
Benefits:

Company pension Discounted or free food Employee discount
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

Ayr KA7 2AS: reliably commute or plan to relocate before starting work (required)
Work Location: In person