Job Description

Night Porter
About the role:
We are seeking to recruit a full-time Night Porter to join our dedicated Night Team here at Galgorm. You will join an existing team of Night Porters and work under the guidance of the Night Manager. Galgorm is home to 125 bedrooms, self-accommodation including riverside log cabins, cottage suites, Red Oaks residence, and Charles Lanyon Lodge. This is an excellent opportunity to gain valuable skills and join an award-winning company.
If you are a person who enjoys workings night shifts and is capable of both working within a team and independently then please get in touch!
About the role
The Position:
The main responsibilities for this position include but are not limited to;
Assisting guests in any way possible throughout the night including all reception and food & beverage service to the standard set by the hotel and to the satisfaction of guests.
Acting as the responsible person for the hotel during overnight hours dealing with all guest requests, handling any complaints that may arise, and problem-solving.
Maintaining a high level of security in the hotel and co-operation with all other departments throughout the night.
Maintaining a safe and secure environment for employees and guests, performing systematic and regular patrolling of the hotel grounds.
Dealing with disruptive or difficult guests accordingly and report any suspicious/unusual behaviour, calling the Police if necessary. Reporting any suspicious persons, activities, and hazardous conditions to hotel management.
Issuing of keys only to correct personnel/residents.
Carrying out porter procedures as per the nightly checklists as set out by the Night Manager.
Being able to give a clear and concise handover at the end of a shift, highlighting any events that have occurred and forthcoming events.
Setting up conference rooms in full accordance with the guidelines of the corresponding business sheet.
Maintaining a clean and smart appearance at all times.
Acting as an ambassador for the Resort and displaying a commitment to enhancing the customer experience.
Be fully conversant and compliant with Health and Safety, Fire, and Security policy and procedures including acting as Chief Fire Warden while on shift
Attend any training that has been set up to aid your personal development.
The Person:
Essential;
Hold adequate IT skills & preferably previous experience using service software.
A desire to deliver excellent customer service.
Hold a full clean driving licence to meet the requirements of the role.
Desirable;
Previous hospitality experience.
Previous experience working night shifts.
Previous experience in a food & beverage role.
Perks of the job!!
We're passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to find out more!
We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.
Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact
GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS
About the company
Galgorm Collection Resort, Northern Ireland's premier luxury retreat. Set amidst 380 acres of lush parkland along the River Maine, this award-winning resort offers a world-class Thermal Spa Village, exceptional dining, and 125 stylish rooms and suites. With a choice of three renowned restaurants, riverside hot tubs, and elegant wedding venues, Galgorm blends modern indulgence with timeless charm, creating the ultimate escape for relaxation, romance, and adventure.
Roe Valley Resort, one of Northern Ireland's premier golf and spa resorts. Overlooking its own stunning 18 hole parkland golf course and set amidst the gorgeous surroundings of the Roe Valley Country Park, this 4 star luxury hotel boasts a choice of two quality restaurants and 118 stylish en suite rooms that blend the charm of a country house estate with modern luxuries and conveniences.
Required Criteria

• Efficient IT Skills Excellent customer care and communication skills
• Excellent organisational skills with an eye for detail Well motivated, conscientious and able to work on own initiative
• Ability to undertake routine security and maintenance checks
• Be able to work night shift from 10.30pm - 7am for 5 nights per week
• Hands on approach to all areas within the hotel 3 GCSE or equivalent grade A-C (which must include English Language & Maths)
• Efficient IT Skills Must have 1 year's previous experience in a similar position

• Food & Beverage experience
• Have experience dealing with customers face-to-face