Job Description

Job Overview

We are seeking a friendly and professional Porter to join our team. The successful candidate will be responsible for providing exceptional guest services, maintaining the cleanliness and organisation of the premises, and ensuring a welcoming environment for all visitors. This role offers an excellent opportunity to develop hospitality skills within a dynamic and customer-focused setting. The position is paid and suitable for individuals who are organised, personable, and eager to contribute to a positive guest experience.

Responsibilities

Assist guests with their luggage, ensuring smooth check-in and check-out processes Maintain cleanliness and organisation in communal areas, corridors, and service zones Provide information and assistance to guests regarding hotel facilities and local attractions Support the front desk team with administrative tasks as required Ensure the safety and security of guests by monitoring access points and reporting any concerns Collaborate with housekeeping staff to coordinate room readiness and guest requests Uphold high standards of phone etiquette when handling guest inquiries via telephone or email Contribute to a welcoming atmosphere by demonstrating excellent hospitality skills

Qualifications

Previous experience in hotel or guest services is desirable but not essential; training will be provided Multilingual or bilingual abilities are highly advantageous for assisting diverse guests Strong communication skills with a professional phone manner Organised with the ability to prioritise tasks efficiently in a fast-paced environment A friendly, approachable demeanour with a passion for delivering excellent customer service Knowledge of hospitality standards and guest relations is beneficial but not mandatory Ability to work flexible hours as required, including weekends or evenings if necessary
This role offers an engaging environment where your interpersonal skills can thrive. We welcome applications from individuals committed to creating memorable experiences for our guests.

Job Type: Full-time

Pay: Up to 14.00 per hour

Expected hours: 35 per week

Benefits:

Company pension Free parking On-site parking
Work Location: In person