Job Description

Job Ref:

BRI1184

Branch:

Mercure Exeter Southgate Hotel Spa

Location:

Mercure Exeter Southgate Hotel Spa, Exeter

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

07/07/2025

Closing date:

09/08/2025

Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is

people - quality - profit - and it's no accident that people are first up. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.



We are seeking a dependable and professional Night Porter to join our team. As a Night Porter, you will provide essential overnight guest services, ensuring the hotel remains secure and welcoming throughout the night. Your responsibilities will include managing late check-ins and early check-outs, assisting with any guest queries or requests, and conducting light cleaning or maintenance tasks to uphold hotel standards.

Objectives of this role:

Serve as the face of the hotel during nighttime hours, maintaining a friendly and professional demeanour Support the smooth operation of overnight tasks and processes Ensure the security and safety of the hotel and its guests Respond to any guest concerns or issues during the night Assist with minor cleaning duties and maintenance to maintain the hotel's presentation

Responsibilities:

Handle late check-ins and early check-outs Ensure the hotel is secure by conducting routine security checks Assist guests with any requests such as room service, transportation bookings, or other services Communicate with day staff regarding any issues or guest feedback that need to be addressed Maintain cleanliness in public areas, such as lobbies and entrances, during quiet periods Support any other night duties as required by the hotel

Skills and qualifications:

Excellent verbal communication and customer service skills Ability to work independently during nighttime hours Strong attention to detail and the ability to manage multiple tasks Ability to remain calm and professional in high-pressure situations Problem-solving mindset with the initiative to handle guest concerns promptly

Preferred qualifications:

Previous hospitality or night shift experience Knowledge of basic hotel procedures, including check-in/out and security Flexible availability to work overnight shifts, including weekends and holidays

Join the Team at Mercure Exeter Southgate Hotel

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Looking for a career opportunity in a vibrant, central location? Mercure Exeter Southgate Hotel offers an exciting environment where you can be part of a dedicated team, delivering exceptional service in one of the most historic and beautiful cities in England. Positioned in the heart of Exeter, our hotel is within walking distance of the iconic Exeter Cathedral, the bustling city centre, and the scenic historic quay, making it an ideal place to work and grow your career in hospitality.



Whether you're interested in customer service, hospitality management, or working in our wellness facilities, Mercure Exeter Southgate Hotel offers a variety of career opportunities across different departments. From our heated pool and fitness room to our meeting and conference facilities, we offer a dynamic and inclusive environment where you can develop new skills and build your professional path.

Why Work with Us?

Central Location

: Our hotel's prime location offers the chance to work in the heart of Exeter, surrounded by local attractions and historic sites.

Career Development

: We believe in supporting the growth of our team members and providing opportunities to develop your skills in the hospitality industry.

Dynamic and Supportive Team

: Work in a friendly and welcoming environment where you can collaborate with talented colleagues, all while providing excellent service to our guests.

Work in a Top-Tier Facility

: From our spa with a heated pool and fitness room to our meeting spaces, our hotel offers a variety of areas where you can contribute and thrive.

Join Us

If you're passionate about hospitality and ready to contribute to a team committed to delivering exceptional guest experiences, we'd love to hear from you. Whether you're looking to start your career or take the next step, Mercure Exeter Southgate Hotel provides the perfect place to grow professionally.