Job Description

The Night Porter provides a welcoming and secure environment for guests during overnight hours. This role includes front-desk support, guest assistance, security checks, and preparation for the following day's operations. The Night Porter ensures high standards of customer service while maintaining the smooth running of the hotel at night.

Key Responsibilities

Guest Services

Greet guests on arrival and provide friendly, professional assistance at all times. Handle late check-ins, check-outs, and room enquiries. Assist guests with luggage and general requests. Provide information about hotel facilities, local transport, and nearby attractions.

Front Desk Duties

Manage the reception area during nighttime hours. Answer phone calls and respond to emails or guest messages. Process payments, issue room keys, and update guest records. Prepare reports or handovers for the morning team.

Security & Safety

Conduct regular patrols of the hotel to ensure guest safety and building security. Monitor CCTV and report any suspicious activity. Respond promptly to emergencies, alarms, or guest concerns. Follow health & safety and fire evacuation procedures.

Housekeeping & Maintenance Support

Ensure public areas are clean, tidy, and presentable. Report maintenance issues. Restock supplies or amenities as needed.

Skills & Requirements

Previous experience in hospitality or customer service preferred. Strong communication and interpersonal skills. Ability to remain calm and professional during the night shift. Basic computer and administrative skills. Reliable, responsible, and able to work independently. Physically able to carry luggage and conduct security rounds. Flexible with working hours, including weekends and holidays.

Personal Attributes

Friendly, welcoming, and attentive to guest needs. Trustworthy with excellent attention to detail. Proactive, organised, and capable of handling multiple tasks. Strong problem-solving skills.
Job Types: Full-time, Part-time, Zero hours contract

Pay: 12.21 per hour

Expected hours: No less than 40 per week

Benefits:

On-site parking
Work Location: In person