Job Description

An opportunity has arisen to join the team at Endsleigh Park as a Night Porter. Originally Kingston-Upon-Hull's only convent, Endsleigh Park has been converted into comfortable and modern living spaces, benefiting from a 48-bedroom hotel and a portfolio of onsite apartments for residential letting; all within four acres of grounds and managed by our dedicated team.

Job Summary

To deliver friendly and effective customer service that creates a warm and welcoming atmosphere to our guests whilst being responsible for the safety and security of the hotel and its residents overnight.

Responsibilities are to include:

Conducting site walk arounds at regular intervals throughout the night with an emphasis on security and fire safety

Liaising with residents and guests in the hotel professionally, answering all questions and queries in a friendly manner

Ensuring that complaints are resolved courteously and efficiently

A knowledge of the PMS system and carrying out administrative duties as necessary such as late check-ins, early check-outs, making booking amendments and answering the telephone

Be thoroughly familiar with fire and emergency alarm systems and know and follow the exact procedure should there be an emergency

Handling reported noise disturbances

Maintaining the cleanliness of the public areas including the public toilets and the communal kitchen

Projecting a smart and professional image and adhering to the uniform policy

Participate in relevant training provided

Participating in a shift hand over at the end of each shift

Other duties and responsibilities may be assigned. The Night Porter is expected to work in other areas of the Endsleigh Park when needed to assist operations and to perform job duties not necessarily contained within the job description.

Key Requirements:

Previous experience in a similar role would be advantageous

Excellent communication skills

Good team player with a flexible approach including the willingness to cover sickness and holidays

Highly motivated, punctual, and reliable

Typical working days are Saturday and Sunday.

GDPR

Endsleigh Park Ltd [EPL] need to collect personal information about you in order to process your application for employment - It will also form the basis of a confidential personal record in electronic format. The data will be retained for administrative and statistical reporting purposes.

Following completion of our recruitment process it will be held for one year and will then be destroyed under secure conditions.

In accordance with the General Data Protection Regulation and Data Protection Act, the information provided by you will only be disclosed to those who have a legitimate reason to see it.

The lawfulness of processing this information under the General Data Protection Regulation and the Data Protection Act is for Legitimate Purposes 6(f) and in compliance with legal obligations 6(c).

The EPL Data Protection Team can be contacted if you have any questions about how we handle your personal data, contact details are available on our website

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 16 per week

Benefits:

On-site parking
Work Location: In person