Job Description

Get Curious, Nurture Others, Create Wow

Join our team at Ashorne Hill, where every day is an opportunity to cultivate potential and inspire transformation in a serene natural setting. As part of our team, you'll play a pivotal role in ensuring every experience is engaging and memorable, by fostering an environment where curiosity thrives and learning flourishes.

Night Porter

Directed by the Assistant Manager - Nights, this position will require the Night Porter to prepare training/syndicate, events rooms, and public areas to the customer's requirements and to the agreed standards as set out in the SOP Manual. Whilst this role is dedicated to setting up and cleaning of meeting rooms it is essential that a 'Customer First' approach is always taken. This role will adapt with the needs of the business, customers and improving our efficiency.

Hours - 32 hours with availability to flex up to 40 hours to cover holidays and absence and meet business needs. Usually working 4 out of 7 nights flexing up to 5 over 7 as required by the need of the business (including weekends)

(Candidate will be expected to cover for the Assistant Manager - Nights, during holiday, sickness and weekends)

Shift pattern may vary depending on business needs and levels.

Duties Include:

As directed by the Assistant Manager, set-up and 'tidy' training and syndicate rooms to the customers' requirements detailed in Kx and to the agreed standard as set out in the Customer Support SOP manual, ensuring compliance with health and safety regulations, and always maintaining guest and room security.

Ensure meeting rooms are set to the correct temperature and maintained ahead of guest's arrival, clocks set to the right time, and ensuring correct number of water bottles are provided.

Install and check all audio-visual equipment is working, and any additional equipment is correct and present.

Deliver, install, and check any in room team building or client materials.

Assist the Assistant Manager and F&B team with crowd control during events such as Christmas parties. Assist with changing dining room sets and cleaning the restaurant and private dining spaces after events finish at night ready for the next day.

Conduct nightly security checks of the site including security of the building, site and guests.

Nightly cleaning of public areas to include

- Corridors

- Stairs

- Toilets

- Public spaces (Bar and refreshment spaces)

- Meeting and storage rooms

Cleaning will include

Carpets, skirting boards, tables, table legs, windows, flip charts, doors, wipe boards.

Emptying and cleaning of bins in public area spaces.

Preparing the Great Hall fire (during winter months) in accordance with the SOP.

Conduct deep cleans when directed by the FOH Management Team

Report any maintenance issues promptly.

Completing tasks in accordance with the Schedule maintenance list.

Outside Space:

Put out furniture.

Bring in furniture. (during spells of inclement weather)

Regular checks of summer house, ensuring it is readily available for guests.

Emptying of outdoor ash trays and bins.

All outdoor lighting is turned off at the correct time.

Reception Duties

Handle late arrivals

Check in / Out

Handover and secure bar cash and keys.

Take payments.

Support guests with Room amenities as required such as (towels, toilet paper)

Support guests with complaints or room issues such as room complaints or noisy guests

Act as a first aider and Fire Investigator during the night and assist the Night Duty Manager during nighttime incidents.

Complete any other task and or training as requested by management. We may decide to add additional responsibilities and tasks, if it improves our customer experience.

Experience or Skills required:

This post requires a person with good attention to detail.

The post holder will be required to demonstrate skills in IT /AV.

First aid training is required however not essential (training will be provided)

The post holder will be trained to deal with fire or other emergencies.

What we offer:

- Christmas Shutdown, the whole site is shut from Christmas Eve through to the new year!

Profit related Bonus for all staff.

Pension provided. Ashorne double % paid in by employees

Employee's life is insured as soon as they start working for Ashorne Hill.

Employee Assisted Programme

Employee referral scheme, recommend someone you know and earn a one of 300 payment. T&C's apply

A commitment to sustainability & Wellbeing, with mental health champions through the organisation.

- Comprehensive benefits platform engaging our teams through recognition and wellbeing

22 days holiday per year rising to 27 days over 5 years, plus 8 bank holidays. Option to move 8 days holiday from each financial year.

Meal provided if you are working full time.

Free use of leisure facilities: gym, sauna, and tennis courts.

Rural location: Ashorne Hill Management College, Ashorne HIll, Leamington Spa, CV33 9QW

Interviews will be arranged from 6th January 2026

Job Types: Permanent, Part-time

Pay: 21,482.00 per year

Benefits:

Company events Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme Life insurance On-site gym Paid volunteer time Referral programme
Application question(s):

Due to our rural location, public transport options are limited. Applicants must be able to commute safely and reliably each day.
Experience:

Customer service: 1 year (required)
Work Location: In person