Job Description

Personal Attributes: Essential

Previous experience in

Customer service

Good interpersonal skills

Guest & service orientated

Ability to work autonomously

Adaptability

Self control

Well organised

Other Qualities:

A team player with the ability to work on their own and the ability to deal with issues and complaints with professionalism and courteousness.

Overall Purpose:

To be responsible for the safety and security of the hotel and its guests, with key responsibility for porterage, cleaning of public areas, and the breakdown and set up as required of function rooms to meet the requirements of the day to day operation of the hotel

Key Duties/Responsibilities

Hours of work are generally 10.30pm - 7.30am by rotating shifts over seven days a week

To ensure a full handover is completed with the reception staff at the beginning and end of the shift. To check in late arrivals To serve residents in the bar when needed Set up function rooms Set up tea and coffee stations To store conference equipment not in use. To complete statutory fire checks. To manage guest enquiries To assist with luggage To clear the bar and lounge areas and vacuum as required. To set up conference rooms and coffee stations if requested To order, collect and deliver newspapers to all guests as requested. To provide room service, preparing and serving food to company standard. To tidy back of house areas as required To assume responsibility for keys, cash and floats left in possession. To support a working environment which promotes a positive attitude, pride and good morale

Health & Safety

To fully understand the fire evacuation procedure in the hotel and the Porters role in that procedure. To comply with all health, safety, fire, COSHH and Security procedures. To be aware of and comply with the company policy relating to hygiene, health and safety To carry out reasonable duties requested by management To inform Nights Manager of any complaint or irregularities within the Hotel.
The list of duties above is not to be regarded as exclusive or exhaustive. There will be other duties and requirements associated with your post and you may be required to undertake such duties as may be reasonably required of you.

Please be aware that this job description will reviewed and updated and amended from time to time, in accordance with business requirements.

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: No less than 8 per week

Benefits:

Discounted or free food Employee discount On-site gym On-site parking
Schedule:

Night shift
Work Location: In person